Everton Rei

As the Product Owner for Omnichannel, Field Service, and ServiceDesk products, I strategically lead development initiatives, promoting excellence in delivery, customer satisfaction, and operational efficiency. Below are the key highlights of my responsibilities: Quality Monitoring and Control: Constant supervision of project quality, proactively identifying deviations and adjusting activities to ensure compliance with agreed standards with clients. Customer Service and Strategic Relationship: Direct customer interaction to clarify doubts, building close relationships to understand and anticipate their needs, contributing to loyalty and continuous satisfaction. Requirements Specification and Client Alignment: Precise definition of project requirements, delineating roles and program objectives to meet specific client demands. Effective Participation in Meetings: Active involvement in strategic meetings, using agile methodology to ensure efficiency in deliveries, create Roadmaps, and define backlogs aligned with business needs. Team Analysis and Improvement: Thorough evaluation of the team, implementing knowledge-sharing strategies to drive employee development. Business Indicator Analysis: Continuous monitoring of business indicators, identifying and correcting performance issues, as well as developing strategies to increase process effectiveness. Internal Communication Improvement Facilitator: Active contribution to improving the company's progress and communication with employees, identifying strengths and areas for improvement.

As Team and Operations Coordinator, I strategically led a team of 18 collaborators, playing a key role in optimizing Communication operations and progressively advancing within the company's hierarchy. Here are the main highlights of my responsibilities and achievements: Team Management: Recruitment, training, and daily leadership of a team of 18 collaborators, fostering a collaborative and high-performance work environment. Professional Growth: Significantly contributed to the improvement of Communication operations, resulting in successive promotions to Sector N2 and subsequently to N3 operation, gaining full control over routes, balance distribution, POPs contracts, and telephony monitoring nationwide. System Installation Supervision: Efficient supervision of software and hardware system installation, ensuring the integrity and effectiveness of deployed systems. Balance Distribution and Contracting Control: Responsible for strategic balance control and contracting for distribution among routes, optimizing operational efficiency and ensuring the fulfillment of business objectives. Infrastructure Monitoring and Manual Development: Proactive monitoring of infrastructure, identifying improvement opportunities, and creating operational manuals to ensure process standardization and facilitate training of new members. Training Development: Development and delivery of training for new members, ensuring efficient integration into the team and comprehensive understanding of operational procedures. This trajectory of leadership and strategic contribution demonstrates my ability to manage teams, improve operations, and assume increasing responsibilities within the organization. I am committed to operational efficiency and achieving business objectives, playing a vital role in the company's success.

As an Administrative Assistant, I played a pivotal role in creating documents, communications, and reports. My comprehensive involvement in the team and successful management of a team of 20 collaborators were crucial to the operations' success. Here are the key highlights of my responsibilities and contributions: Document and Spreadsheet Production: Created high-quality documents and spreadsheets using Microsoft Word and Excel, providing essential support for various communications and reports production. Active Participation in Meetings: Engaged in meetings with superiors and team members, offering valuable suggestions for improvements in the area and ensuring efficiency and quality of services provided. Versatile Operational Support: Proactively supported the team in various tasks, adjusting to daily demands to ensure agility and efficiency in operations. Promotion of Collaboration Spirit: Constantly promoted a spirit of collaboration among team members, fostering a positive environment and significantly contributing to the achievement of established goals. Team Management: Assumed the role of team manager, involving recruitment, training, and daily leadership of a team of 20 collaborators. Development and Training: Implemented training programs for the team, ensuring continuous development and enhancement of skills necessary to meet sector demands. Continuous Improvement: Suggested and implemented operational improvements when necessary, aiming to constantly enhance service efficiency and quality. My experience in this position highlights my ability to be versatile, collaborative, and effective in team management, as well as in contributing to the continuous improvement of operational processes.

Pós-graduação voltada a transformar dados em decisão de negócio, não só teoria, mas aplicação real. Ao longo do curso, trabalhei com análise de dados e modelos de machine learning para resolver problemas concretos, sempre com foco em gerar impacto e não apenas previsões bonitas. Explorei aplicações práticas de IA em cenários como previsão de demanda, segmentação de clientes e otimização de processos, conectando tecnologia com resultado.