Evelyn R.

-Lead and develop Workplace team (Facilities, H&S, Events, Vendor Management, Reception & Security). -Own Workplace London budget: forecasting, approvals and cost optimisation. Manage vendor lifecycle, contract performance and service standards. -Partner with the Real Estate Project Team on expansions and relocations projects, leading operational integration, stakeholder communications and disruption mitigation to ensure seamless business continuity. -Own workplace communications strategy and employee engagement initiatives across HQ. -Establish KPIs, benchmark processes and implement SOPs to enhance service delivery. Workplace Events & Executive Engagement -Act as operational partner for executive and business events (20–200 attendees) across Finance, Product, Banking, People, Talent, Marketing, DEI and Leadership teams. -Provide leadership and oversight to the Workplace Events Coordinator in the delivery of end-to-end event logistics, ensuring consistent hospitality standards, operational excellence and seamless execution across internal and external events. Achievements -Led the seamless relocation of our London headquarters to Worship Square, delivering full operational readiness from Day 1 with zero business disruption. -Contributed to London HQ earning Leesman+ certification, recognising excellence in employee workplace experience.

-Managed daily London office operations, overseeing cleaning and soft services contractors, facilities maintenance, and office fabric repairs to ensure a safe and fully functional workplace. -Supported the Workplace Manager by gathering occupancy data, coordinating office reshuffles, and assisting with budget planning and expense management. -Maintained compliance with UK Health & Safety regulations, keeping accurate records, PPM schedules, and reporting to support a safe and audit-ready environment. -Improved response and repair times for office and facility issues within the first months, significantly enhancing the employee experience and operational efficiency.

-Managed daily operations of a 26,000 sqft workplace serving 100+ companies and 300+ occupants, ensuring a smooth, safe, and productive environment. -Coordinated with Facilities, Finance, and IT teams to deliver services efficiently within budgetary limits. -Supervised office fit-out projects, ensuring timely, on-budget completion while exceeding customer expectations. -Ensured full compliance with GDPR and Health & Safety regulations, maintaining audit-ready standards. -Implemented operational improvements addressing underlying facility needs, generating over £2,000 per month in cost savings.

Community Associate for the Brighton cluster, working at 3 centres: Spaces, Regus and HQ, functioned as primary contact with customers, and ensure a consistently positive customer experience.

• Ensured offices, meeting rooms, kitchen and common areas were presentable and fully operational at all times. • Managed contracts, invoices, agreements, and operated 2 phone line systems and handled more than 50 calls daily. • Placed and received vendor orders and gave instructions to maintenance for facility services. • Set up offices, floor plans, house rules, and periodically updated health and safety regulations. • Increased customer participation in events by running the newsletter with updated activities. • Virtual Assistant: provided administrative support to in-house and external clients as part of the services offered by the company.

• Assisted in the execution of large-scale events, including concerts, weddings, and galas through Sidekicker. • Anticipated and addressed guest service needs, ensuring a high level of satisfaction. • Trained and supported new servers, enhancing team performance and service quality.

Moved to New Zealand in 2014 on a working holiday visa and then stayed for over four years working mainly in the hospitality industry for cafes and fine dining restaurants, as it allowed me to travel. Ensured smooth-running service, supervising and training FOH staff, ensuring attention to detail excellent customer service, and conflict resolution techniques. training FOH staff, ensuring a

Worked closely with the Facility Management overseeing security, maintenance, and all facility services of the Microsoft building. • Assisted Facility Supervisor with office operations and inventory, restocking supplies, placing purchase orders, and maintain adequate stock. • Greeted visitors and customers professionally and provided knowledgeable assistance. • Directed incoming calls to internal departments, routing to the qualified entity to respond to the caller's needs. • Coordinated schedules for meeting rooms and parking for clients. • Maintained building security by issuing new employees badges and visitor.

Worked at the telephone support team after the earthquake that affected Chile in February 2010. After the busy period, I was moved on to corporate receptionist being the first point of contact of the company. • Answering the telephone calls and forward them to the corresponding department. • Greetings and Input guests and clients into the office security system. • Distributing emails and new forms with incoming cases daily. • Responsible for controlling and managing all document processes including reviewing cases files, records, and critical information and confirming accuracy and compliance with policies and procedures of the company

Apprenticeship Coordination and attendance at customers meetings, persuasive skills, idea development and subsequent implementation of marketing actions, timing coordination, team groups and promoters. Contact with suppliers and other stakeholders of the company.