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In this expanded Sales Supervisor role under Coca-Cola United, a few differentiations surfaced with the new company from the previous position. In this role, I am solely responsible for the sales, product introductions, signage and point of sale for 100+ stores in regards to every Coca-Cola product inside the building. Each store has its own contract with its own specifications. Different types of accounts include value stores, drug stores and convenience stores, both corporate and independent. Each store in itself is its own business, and the image, brand and name of Coca-Cola must be respected, protected and expanded in each one of these outlets. Alongside that responsibility comes the most important aspect, the customers, and building the appropriate business relations with each of them and building upon the success of the entire store. In doing these things, it has led to accomplishments and recent successes, like finishing at the top of my entire small store warehouse team for July 2018, at 115% over prior.

My CVS Store, Store 8934, is one of the highest volume, in sales, store in the entire district out of all 22 of them, only under the two 24 hour stores of which, I come close to in sales. In doing so, my team and I come out at the top in most areas. The month of September 2016 was the best for our store since I have been manager, as we outperformed every store in our District in metrics scoring in our overall store health. Operating a store is a daunting and fulfilling task. In this high paced, sales oriented environment, performing at optimal levels is a must in every situation. Areas that must be of highest concern are customer service, sales, margin in regards to profit, and compliance with all federal regulations and laws for operating a business as well. In addition, the Store Manager position is also one that is overall responsible for the pharmacy results as well, and out of the whole district of 22 pharmacies, we are one of the highest in script counts as well while also remaining at the top of our customer service metrics, too.

As a Shift Supervisor I am acting manager when the store manager is not present. The following are the responsibilities of a shift supervisor: opening and closing the store, handling all cash and deposits at closing, managing inventory, completing shelf reset and rests of whole seasonal aisles, assisting front store cashiers, offering exemplary customer service, and handling any team or customer issue that arises. Those are the responsibilities, but the mission and goal of the role is to deliver the best customer service possible while keeping up to our standards and mandates as employees while still making the customer as happy as possible.

As an Account Manager Relief my sole responsibility is to cover and relieve routes of individuals on vacations and leaves of absence. Acting in this role broadens my horizons and understanding of not just other routes and Account Manager roles, but Coca-Cola as a whole. In my role I work under three district managers and report to districts that are anywhere from 5 to 50 miles in radius to a home location. Covering roles gives me a broad experience on how all accounts are managed, teaches me best business practices and also strengthens my customer service skills and relationship building skill-set. My cultural awareness and diversity experiences are augmented due to the constant interaction with customers from all backgrounds. My role requires a need and understanding ranging from knowledge of corporate account activity and exactly how brands flow and need to be merchandised in coolers, of which is executed in the most professional way possible.