Evan Shatto

• Voted Outstanding Team Member by management for achievements in customer service in relation to fostering consumer relationships based on name and need • Balanced the needs of multiple customers simultaneously in a face paced retail environment • Built product displays, fulfilled online orders, stocked shelves, managed breaks, and operated a cash register

• Managed a team of 5 fellow students, created a project schedule and delegated tasks to each team member focusing on team milestones as well as each member's abilities • Conducted a business model analysis to identify the strengths and challenges of the non-profit's current model • Determined the current business model failed to align key components and objectives, customer targets, messaging, markets, and growth opportunities • Personally conducted PEST and SWOT analysis to jumpstart the creation of two new business models • Presented project timeline, activities, and results to a live audience of over 200 students, faculty, and small business owners

• Implemented new insurance databases as well as online services pertaining to billing and benefit retrieval resulting in a reduced workload of 6 hours a week • Developed a 20-page employee training manual cutting training costs, outlining job functions, and included instructions to reduce workload further • Contacted patients and insurance companies to retrieve patient benefit information to ensure proper billing all while managing receptionist duties • Facilitated the ordering and shipment of dental supplies while also tracking inventory and handling invoices