Eva Njeri

Customer Service Representative

About

Motivated graduate holding a Bachelor's degree in Communication, Sociology, and Economics, seeking a challenging role as a Client Service Officer. With a solid academic background, I offer a unique interdisciplinary perspective to address diverse client needs. Possessing excellent communication skills, meticulous attention to detail, and proficiency in utilizing technology for efficiency, I am dedicated to providing exceptional service and ensuring positive client experiences. My refined interpersonal abilities, developed through academic and practical experiences, enable me to navigate complex situations effectively. Eager to contribute enthusiasm, adaptability, and a commitment to excellence to a dynamic team focused on client satisfaction

Country

Kenya

City

Nairobi County

Industry

Marketing & Advertising

Skill

Advertising, Strategic Communications, Customer Relationship Management (CRM), Interpersonal Communication, Office Administration, Event Planning, Leisure Travel, Event Management, Tourism, Virtual Assistance, E-Commerce, Email Marketing, Teamwork, Customer Service, Executive Calendar Management, Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Team Leadership, Swahili

Experience

Customer Service Representative

Brostech Electronics

2020-2 - Present · 6 yrs 7 mos

Nairobi, Kenya

Responsible for ensuring customer satisfaction by addressing inquiries and resolving issues promptly. Additionally, provide accurate information, guiding customers through various processes, and maintaining a positive and helpful demeanor, gathering feedback to contribute to continuous improvement and enhance the overall customer experience.

Tour Consultant

Grajem Tours and Travel

2019-4 - 2020-1 · 10 mos

Nairobi along Ngong road Family bank building

I created engaging monthly tours, prepared detailed itineraries, and ensured operational efficiency in day-to-day office activities. Providing exceptional customer care, I promptly addressed inquiries and demonstrated adaptability in managing tasks. Collaborating effectively with the team, I coordinated travel plans to enhance overall customer satisfaction.