eva childress

Managing at Ruby Blue at the Linq

A meaningful career in sales that makes a difference in the lives of people we serve.

* Managed daily operations for this retailer of designer sunglasses and watches. Promoted from Sales Associate, Assistant Manager and Store Manager. * Selected and supervised staff, ensuring company standards were consistently met. * Trained, coached, and motivated personnel to exceed sales goals. * Managed inventory and stockroom operations; received new merchandise and determined optimal presentation to invite sales. * Successfully managed two stores simultaneously during a period of staff transition.

* Research and resolve disputed claim and defense cases while providing high quality customer service in strict compliance with regulatory requirements. * Handle issues surrounding unauthorized charges, credit due, overcharges. merchandise not received, double billing etc. * Demonstrate sound judgement while processing charge backs, operational losses and fraud sellbacks.

Handled customer inquiries pertaining to new credit application processing; manually worked queues and performed data entry. Reviewed credit history reported to bureaus when considering credit line increases. Verified applicant information from a fraud prevention perspective. - Completed a 3-month rotation within Vendor Operations, loading daily third-party vendor batches. - Trained peers and new hires on the data entry process. Cross-trained Private Label retail credit representatives. -Facilitated data entry meetings with other business areas including Vendor Operations, Operations Control and Support Services to ensure smooth flow of work processes.