EUNJIN CHO

[Brand Official Store Operations & E-commerce Platform Expansion] - Expanded brand presence from Qoo10 Japan → Shopee Philippines → Shopee Thailand and TikTok Shop, overseeing full operational setup and management. - Developed and executed large-scale campaign strategies for Double Day, Mega Sale, and SGO, as well as exclusive KOL-driven promotions. - Led the initial setup of TikTok Shop operations, collaborating with local partners on live commerce planning, monthly promotional calendars, and export logistics. - Analyzed campaign performance data to generate actionable insights and improve overall shop operations. - Monitored competitors and market trends to identify new opportunities and strengthen platform positioning. [Inventory, Settlement, and Export Operations Management] - Optimized FBS inventory management by tracking SKU-level turnover, planning monthly inbound schedules, and expanding product lineups. - Managed the end-to-end export process, from preparing export documentation (Export Declaration, FORM AK, etc.) to overseeing inbound logistics at local warehouses. - Handled platform settlements and ERP-based inventory control, coordinating monthly financial closures with internal teams. [Cross-functional and External Communication] - Maintained daily communication with platform MDs (Shopee, TikTok) and Thai local agencies to align on promotions and campaigns. - Coordinated with creators and local partners to plan and execute live commerce promotions. - Collaborated with internal departments to prepare promotions, handle settlements, and schedule export timelines. - Liaised directly with logistics providers and forwarders, managing export documentation and shipment schedules until local warehouse receipt.

[E-commerce Team Setup and Operations Management] - Led the establishment of the e-commerce team and defined end-to-end operational processes, including recruitment, role allocation, performance evaluation, and onboarding training. - Built internal systems by organizing shared folders, implementing collaborative work tools, configuring the Ecount ERP system, and conducting logistics team training for the delivery system. - Managed sales and settlement reports, prepared monthly margin lists, and maintained sales tracking sheets. - Oversaw logistics partner management, including vendor sourcing, shipping fee negotiation, contract signing, system integration, issue resolution, and post-operation follow-up. [Qoo10 Japan Official Store Operations (Chosungah Beauty / 3CE / Dongkook Pharmaceutical)] - Managed overall store operations: product sourcing, ordering, detail page and banner content planning, pricing setup and monitoring, CS and inventory management, and settlement of operation service fees. - Planned and executed diverse promotions including Sample Market, Weekend Specials, Beauty HUB, New Shop Promotions, and Mega Sale Package Ads. - Coordinated communication with brand partners, Qoo10 MDs, and logistics providers. - Planned seasonal product bundles and handled inventory risk management such as short shelf-life products. [Shopee Vietnam Official Store Operations (too cool for school)] - Handled account setup and daily operations including product sourcing, order placement, image review, pricing, product listing, stock management, CS handling, marketing plan coordination, and fee settlements. - Liaised with brand representatives and collaborated with Shopee MDs to align campaign execution and product strategies.

[Qoo10 Account Management] - Managed all aspects of account operations including product ordering, detail page editing, banner design, product listing, promotion execution, inventory control, customer service, and daily settlement processing. - Handled Chinese-language tasks such as translating product detail pages (Chinese ↔ Korean) and facilitating cross-border communication. [Wadiz Project Operation Support] - Supported the entire project process from product selection and detail page planning to listing and customer service management. K- ey project examples: Hello Smartwatch Solar, DOKO Beauty Device.

[DTP and Chinese Communication Specialist] - Converted patent translation materials and drawings into HLT document format for submission to the Korean Intellectual Property Office. - Served as the communication liaison with the China branch, coordinating cross-border operations and facilitating local responses. - Dispatched on a business trip to Tianjin, China to train local staff on the DTP system and provide feedback for stable on-site operations. [Internal Task Force Member – “Quality of Life” Initiative] - Acted as a communication channel to collect and represent employee feedback for company-wide welfare improvement. - Planned and executed small-scale engagement programs such as themed lunches and bowling days to strengthen interdepartmental relationships.

[Video Editing] - Edited Korean-language versions and produced teaser trailers for major TV movie programs, including World Classics Cinema, Friday Theater, Sunday Cinema, and Korean Film Specials. - Edited documentary films for the EIDF (EBS International Documentary Festival).

Studied Chinese