Eunishen C.

• Provide ITIL-aligned support for Enterprise level clients to include: Incident Management Change Management Request Fulfillment • Provide IT admin and end-user support for Microsoft 365, Azure and all products

• Handle and review complex cases involving Exchange Online, SharePoint, OneDrive for Business, Office suites, MS Teams, S K Y P E For Business, Yammer, Azure AD, Microsoft Rights Management Office 365, Active Directory, DNS, AD FS, Exchange server, PowerBI and Azure back up (IAAS). • Expertise in creating, configuring Office 365 tenants including Domain Registration, DNS Records Setup, Configuring Office 365 workloads such as Exchange Online including (EOP, ATP, DKIM, DMARC, SPF records) • Expertise in Office 365 security, governance and compliance (e.g., DLP, MDM, E-Discovery, In-Place Hold, Retention Tags, and Encryption) • Expertise in synchronizing on-premises AD to Office 365 • Expertise in migration from all known platforms to Office 365 • Design, Integration and support of Exchange on-premises environment with Exchange Online • Planning, configuring and integrating Azure Services with OnPremise environment and extending current Office 365 environment with new features. • Expertise in SharePoint Online Including (Site Collection creation, Site Creation, User Permission Management, Document Library management as well as Lists management, Team site template ) • Expertise in S K Y P E for Business configuration includes (Enabling user for Audio and Video chat) • Experience with PowerShell Scripting for Office 365 Admin Centers

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; • Deliver service support like virus removal, pc tune up, and personal computer training for customers. • Responsible for installation, configuration, troubleshooting, support and maintenance of PC hardware and peripherals including desktop computers, laptop computers, scanners, modems, and a variety of networked printers. • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VPN and more. • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.