Eunice Lim

- Regional Pipeline Ownership: Spearheaded hybrid (Inbound/Outbound) pipeline generation to consistently exceed quotas for the China and Taiwan Mid-Market territory. - Cultural & Language Acumen: Leveraged Mandarin Chinese proficiency and deep cultural understanding to build rapport and effectively qualify high-level decision-makers in both markets. - Targeted Prospecting: Executed multi-channel outbound campaigns against strategic accounts, aligning Google Cloud Platform (GCP) solutions to regional business drivers like digital transformation and global expansion needs. - High-Quality Qualification: Conducted rigorous discovery and qualification (BANT) to ensure a high rate of Sales Qualified Meetings (SQMs) and a seamless, informed handoff to Account Executives. - Operational Excellence: Maintained data integrity and forecasting accuracy in CRM (Salesforce), resulting in predictable pipeline volume for the APAC sales leadership team..

- Regional Solution Selling: Specialized in identifying critical customer needs and recommending tailored IT hardware and endpoint device solutions for both B2B (Small to Midsize Enterprise) and B2C clients across Singapore and Malaysia. - Hybrid Sales Engagement: Managed a high-volume sales cycle by handling both inbound inquiries (via chat, email, and phone) to provide rapid product assistance and proactive outbound calls to follow up on leads and present relevant, solution-driven product proposals. - Account Nurturing & Retention: Managed and nurtured relationships with an assigned portfolio of existing B2B clients, focusing on contract renewals, customer satisfaction, and identifying opportunities for up-selling and cross-selling. - Performance & Quota Attainment: Consistently achieved and exceeded quarterly sales targets (X% above goal) by leveraging a proactive, solution-driven sales approach and maintaining expert knowledge of the latest product portfolio (e.g., ThinkPad, ThinkSystem, etc.).

-Identify and evaluate potential partnership opportunities that align with the organization's strategic objectives, target markets, and growth initiatives. -Conduct in-depth research and analysis to assess market trends, competitive landscape, and industry dynamics to identify partnership prospects. -Build and maintain relationships with key decision-makers and stakeholders in potential partner organizations through effective networking, meetings, and industry events. - Oversee and manage ongoing partnerships, monitoring performance metrics, resolving issues, and identifying opportunities for growth and improvement. - Track and analyze key performance indicators (KPIs) to evaluate the effectiveness and success of partnerships. -Collaborate cross-functionally with internal teams, including sales, marketing, and product development, to leverage partnerships for maximum impact.

-Handling the end to end lead qualification process: Prospecting, Qualifying, Scheduling Appointment, Follow Up for both Inbound & Outbound lead funnels -Proficiency in CRM Tools (Pipedrive, Salesforce) to record prospect details & ensuring all relevant information are captured in the CRM according to the company's SOP -Ensuring the achievement of personal KPIs on a monthly basis -Actively providing feedbacks on process & call improvements to reporting manager

-Handling incoming calls and attending customer's enquiries -providing sales support to a team of sales executives -Allocate and process orders and provide delivery information to customers -Liaise with customer on re-ordering and delivery date -Assist walk in customer and consultant them on their needs and wants Customer Service