Eugene Lai

Principal Architect, Asia Infrastructure @ Manulife

Country

Hong Kong SAR

City

Hong Kong

Industry

Financial Services

Skill

Infrastructure, Enterprise Architecture, IT Service Management, IT Strategy, Master Data Management, Capacity Planning, Program Management, Solution Architecture, IT Outsourcing, ITIL, Virtualization, Solution Selling, Enterprise Software, Cloud Computing, Technical Leadership, Service Delivery, Data Center, Integration, IT Management, Managed Services

Experience

Principal Architect, Asia Infrastructure

Manulife

2020-3 - Present · 6 yrs 7 mos

Asia

Director, Infrastructure/Cloud Architecture, Asia Infrastructure Services

Manulife

2017-10 - 2020-3 · 2 yrs 6 mos

Asia

Vice President, Consumer Banking Technology

DBS Bank

2013-1 - 2017-9 · 4 yrs 9 mos

Hong Kong

IT Architect

IBM

2012-3 - 2013-1 · 11 mos

Sydney, Australia

Solution architect in the Westpac Bank IT technical transformation program. Focus on ITIL service management. Key projects include assets and configuration management, specialised monitoring, performance and capacity reporting, billing and reporting.

Solution Architect

Hewlett Packard Enterprise

2011-1 - 2012-3 · 1 yr 3 mos

Sydney

Solution architect in HP IT Operations program. Focus on transformation of Event Automation in Enterprise Services accounts in the Asia Pacific and Japan region. Perform analysis, scoping, solution design for outsourcing accounts and provide technical leadership to the delivery SMEs. Major accounts include Commonwealth Bank Australia, Bank of Queensland and South Australia Government

Account Technical Solution Manager

IBM

2005-1 - 2011-1 · 6 yrs 1 mo

A lead technical liaison to multiple IBM outsourcing customers on all matters pertaining IT service. Provide consulting, customer relationship management, base growth support and architecture leadership to IT delivery teams. Major accounts include Westpac (2005-2008) and Fiserv Australia, Veda Advantage, National Broadband Network (2008-2011).