Eugene Chang

Staff Product Designer @ Great Minds

About

A highly skilled and results-driven professional with 14+ years in the field and a strong background in UX design, management, and research. Skilled in leading design teams to deliver impactful and user-focused solutions. Demonstrated expertise in designing and enhancing digital platforms for K-12 education, emphasizing simplicity, accessibility, and empathy. Proficient in creating and maintaining design systems and utilizing design tools. Proven ability to collaborate effectively with technical product managers, developers, and accessibility experts. Adept at managing multiple projects and teams, ensuring the successful delivery of products in line with organizational goals. • Design Thinking • Wireframing • Prototyping • Card Sorts • Participatory Design • Leading Design Sessions • Personas • User Journey Maps

Country

United States

City

San Luis Obispo

Industry

Computer Software

Skill

Working Experience, Interaction Design, User Interface Prototyping, Product Design, User Interface Design, Usability Testing, Human Computer Interaction, User-centered Design, Heuristic Evaluation, Contextual Inquiry, User Research

Experience

Staff Product Designer

Great Minds

2024-9 - Present · 2 yrs 1 mo

Lead UX Designer / Manager

McGraw Hill

2021 - 2023 · 2 yrs

Remote

• Redesigned my.mheducation.com, the K-12 student and teacher learning management system (LMS) used by over 1 million educators and over 13 million students. • Created a new design system based on Bootstrap 5 and maintained documentation and related Figma libraries. • Managed team of six designers across number of products, including an adaptive learning tool, an insights and recommendations tool, and our internal authoring tools. • Built a culture of simplicity, accessibility, and extensibility. • Collaborated closely with technical product managers, developers, and accessibility experts.

Sr. User Experience Designer

McGraw Hill

2014 - 2021 · 7 yrs

Bothell, WA

• Acted as designer on the main K-12 platform created to replace variety of legacy products. • Designed solutions from scratch for dozens of learning tools. • Led user research studies to iterate on designs based on customer feedback. • Worked with product managers and developers to take the designs through implementation. • Developed a new writing tool to help students create drafts and give and receive inline feedback. • Built MH Plus, a service that aggregated data and provided teachers insights on how their students were doing and provided recommendations on how to improve student outcomes.

Design Researcher

Microsoft

2009 - 2014 · 5 yrs

Redmond, WA

Led user research on the Windows Mail and Calendar Apps, Windows 8 Music and Video Apps, Internet Explorer 9, and Windows Media Player. Assisted with half dozen other products. Collaborated with product management and design to create useful, usable, desirable, and principled user experiences. Ran dozens of usability studies and focus groups with hundreds of users. Led brainstorming, storyboarding, and affinity diagramming activities during early product ideation stages.