Eugene Borys

Managed a high-growth manufacturing business, supporting 120% YoY revenue growth while leading financial, operational, and strategic activities. Enhanced financial transparency by establishing accurate and timely reporting (B/S, P&L) to support strategic planning and improve operational efficiency. Initiated the optimisation of manufacturing costs and processes by implementing LEAN practices and standardisation, resulting in a 20% YoY productivity. Collaborated with operational leaders to drive pricing initiatives, leading to a 50% price increase in global markets, backed by comprehensive analysis of competitor strategies and market demand. Implemented strategic financial initiatives, transforming a high cash-flow business balance sheet by reducing liabilities and enhancing liquidity. Prepared detailed monthly financial reports, supporting senior management in informed decision-making.

Performed market and consumer research Lead the marketing group, which was in charge of creating a strategy for presenting a new product to the Ukrainian market Developed brand positioning and strategies designed to enhance brand value and equity Coordinate with marketing agencies on brand awareness campaigns Delivered compelling sales presentations demonstrating expert product knowledge Managed effective field sales reps and distributor teams Employed and managed vendors, negotiated deliverables, cost, and expected quality Hired, trained, and evaluated 10 new employees in a performance-based culture

Conducted commercial negotiations with customers, preparation of business proposals Сlosed, controlled and responsibil for the performance of contracts Developed sales organization process Delivered annual business plan, sales volume, collections and profit, long and short term business planning and follow up of results Developed relationships and client satisfaction Secured team work between the assigned sales departments, marketing, finance, technology, support and other departments

Recruited potential candidates for staffing, temporary, and permanent positions Supervised employees through quality calls, site visits, performance evaluations, and salary reviews Monitored the daily activities and calls of 9 customer support representatives Demonstrated mastery of the customer service call script within the specified timeframes Developed rapport with the customer base by handling difficult or escalated issues immediately and with the utmost professionalism Followed high standards of business and professional ethics, legal, and regulatory requirements when dealing with others and/or performing work activities Possess excellent customer service skills, strong analytical skills, problem-solving skills, and written/oral communication skills

Responsible for receiving and processing of all the orders Conducted orders from the beginning to final delivery Searched for new clients