Eszter Pollák

Responsibilities: Operations management and team management. Motivating a team of 18 people to effectively complete daily tasks and operations on time. Setting team and individual goals, monitor and report the performance in order to reach company goals and improve customer satisfaction. Desk procedure generation/updates. Monthly measurement reporting. Involved in the recruitment of new staff. Mentoring and training junior and new staff.

Responsibilities: Managing end-to-end leasing process and activities for key international client over the EMEA region. Analyzing portfolios and contracts for customer decision making, budgeting, forecasting and closing activities. Preparing presentations and summary of actual monthly and quarterly results, including volumes and concessions compared to budget, presenting key findings and suggestions for achievement of business objectives. Dispute handling and resolution including face-to-face client visits, or over the phone and email. Being the single point of contact for clients for questions and queries. Building and maintaining strong customer relations, taking ownership of complaints and ensuring prompt resolution. Supporting accounting activities and reconciliation, clearing accounting. Monitoring aged debt and resolving overdue debt and non-payment issues. Providing training, support and education for new colleagues and peers. Keeping desk procedures and work instructions up to date to meet the company’s and regulatory authorities’ requirements. Working closely together with accounting and planning departments and ensure accurate management information is provided. Ensuring SOX and business controls compliance.

Responsibilities: Ensuring high customer satisfaction by analysing and following up all the End of Lease requests. Timely and accurate billing activity (e.g. late return billing, continuation billing, damage billing) Support the IGF Management Team (local and central) to over-achieve the monthly objectives. Dispute management and pricing activities for all assets, whose lease comes to end. Responsible for key global client accounts.

IGF Business Support Operations – Begin of Lease Specialist role is consisting of management of a financing portfolio by auditing complete documentation packages received from the Local Offices associated with the financed deals, settling Business Partner and IBM payments, incepting leasing /loan contracts into the portfolio system of IGF and ensuring that billing to customers is performed correctly. It is also part of the role to take responsibility of the unmatched variances on the clearing account and work out solution together with the relevant IBM functions in order to balance these variances. In addition support business controls and audit reviews, help training of new hires and complete ad-hoc assignments, tasks upon manager request associated with IGF transactions and/or procedures.