Esther Wu

● Managed a portfolio of 100+ clients, fostering long-term partnerships that drove continuous revenue. ● Increased monthly bookings by 33% through data-driven campaigns and strategic partnerships with local businesses. ● Introduced operational improvements that boosted team productivity by 45% in six months, ensuring consistent, high-quality customer experience. ● Collected and analyzed customer feedback to identify risks and improvement opportunities, resulting in a 20% increase in customer satisfaction.

● Streamlined data pipeline processes using Python, reducing ETL processing time by 21% and improving data accessibility for claims audit teams. ● Collaborated with stakeholders to define business problems, leveraging SQL-based analytics to uncover insights that drove a 25% increase in operational performance. ● Designed and implemented 20+ interactive Tableau dashboards, enhancing visibility into key metrics and leading to a 33% improvement in decision-making efficiency. ● Facilitated stakeholder involvement throughout the design and testing stages to ensure delivery of applications aligned with business objectives.

● Managed Medicaid/Managed Care SaaS application development projects, achieving 20% higher user engagement by prioritizing customer-focused features and roadmaps. ● Developed KPI dashboards for executive client reporting, enabling real-time decision-making and improving operational productivity within six months. ● Drove cross-functional collaboration to ensure the successful execution of strategic initiatives, contributing to client retention and satisfaction. ● Reduced reliance on live agent support by 21% by analyzing customer behavior data and implementing self-service enhancements.

● Led development and maintenance projects that cut change requests by 20% while meeting Medicaid compliance standards. ● Facilitated the execution of stakeholder management and reporting for healthcare analytics projects, increasing client satisfaction by 30% through effective communication and project delivery. ● Oversaw daily operations of prescription management systems, ensuring SLA compliance through proactive risk and issue management. ● Coordinated UAT with JIRA/Confluence, reducing testing cycles by 18% and accelerating delivery timelines.

● Developed go-to-market strategies for consumer memory products, achieving 30-40% sales growth within the first three months of launch. ● Achieved significant sales growth of 35% by successfully introducing three new consumer memory products in the first month of launch. ● Streamlined inventory and purchasing processes, resulting in improved turnover rates and a reduction in overstock by 70%, thereby positively impacting the company's financial performance. ● Coordinated international cross-functional teams to ensure on-time product launches, strengthening North American market competitiveness.

• Conducted studies on usability analysis for Web sites and games • Created interactive Web sites and Flash games using Macromedia Suite software; Project website: http://stw.ryerson.ca/~pwu/