estevan pagan

* One of two engineers supporting a multi vendor environment for a global content delivery based network. * Plan and execute all changes, from minor to major, in the network to ensure operation, uptime, and future growth. * Test hardware in a lab environment ensuring interoperability with existing infrastructure to create predictable maintenance events. * Primary point of contact for network emergencies and customer escalation. * Maintain and utilize open source NMS tools to have full visibility of the network and be alerted of any network anomalies. * Deployed global IPv6 network for all CDN services.

* Primary network engineer managing all of the routers, switches, wireless and firewalls in the if(we) production and corporate networks. * Ensure network meets 99.99% uptime goal utilizing several open source monitoring tools. * Plan, coordinate, and execute all change plans on the network to ensure minimal downtime. * Primary point of contact 24x7x365 for all network issues. * Maintain a Cisco environment including 76xx, 65xx, 49xx, ASA 55xx, and Nexus 30xx. * Manage network services (DHCP, DNS) and build monitoring tools in a Linux based environment.

* Research and resolve network issues reported by Meraki customers and partners. * Assist customers with integration of Meraki Products into their existing network topology. * Configure issues suitable for entry in the Meraki Knowledge Base. Write, review, and release KB articles. * Work with engineering to diagnose and resolve critical escalated issues. * Identify, reproduce, and document bugs.

* Configure and troubleshoot Cisco Routers and Switches on the FAA network. * Monitor, analyze, and troubleshoot network issues within an operations center utilizing network management tools. * Work with local exchange carriers, ILECs, to resolve WAN issues. * Assist Harris Technicians to remotely repair IP equipment. * Analyze and resolve trouble tickets on the FAA Nationwide Network. * Provided support for FAA customers to analyze issues and coordinate maintenance events. * Provide documentation by creating Wiki articles.

* Assisted in managing Windows Active Directory. * Deployment of hundreds of computers for multiple labs. * Help desk services involving active directory and remote installations. * Provided troubleshooting for teachers and many other staff members. * Involved in proposing and testing out software and hardware to be implemented in classrooms and district offices.

* Assisted in the building and administration of an "Innovation Lab". * Tested new builds of an in house Electronic Document System (eDoc) and wrote test scripts for later builds. * Provided assistance to senior employees in preparing presentations and other deliverables.