Estera Palkóová

- Ensuring safety controls, passenger safety, comfort and well-being during the flight - Attending pre-flight briefing - Making sure the smooth operation before landing and supporting where needed to achieve timely departure - Effective communication with team members - Using diplomacy and tact when dealing with passengers - Making sure service excellence is delivered at all times to promote airline loyalty - Successful resolution of emergency and security situations - Training new cabin Crew members - Using own initiative to motivate team members, supervise and provide excellent service delivery

- Welcomed customers upon arrival at the airport and assisting with any queries - Delivered effective and friendly service and exceeded customer expectations - Multitasked and simultaneously dealt with several passengers in a friendly and effective manner - Effectively resolved difficult customer requests and problems within critical timeframes - Confidently handled difficult customers and supported passengers with special needs - Taken responsibility for work related documents