Esraa Elsamet

• Manage all store operations, optimist sales, Advertising, customer service, and other in-store initiatives. • Ensure excellent customer service by implementing the brand/company guidelines to enhance the shopping/brand experience. • Formulate and implement store strategies and procedures. • Supervising Moderators on Facebook and Instagram pages. • Supervising Online Sales, Telesales, and Customer service. • Supervising Stores Customer service. • Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations Look at prospective sites and evaluate new sites. • Ensure adequate inventory and warehouse management for Home Center in the market. • Dealing with shipping Companies. • Dealing with E-commerce websites like (Jumia, Souq, Noon, etc ). • Supervising E-commerce websites like (Jumia, Souq, Noon, etc ). • Supervising on Sutra website. • Supervising a work team divided into tasks. • Ensure adequate stock and space management. • Review and analyze stocks and sales reports monitoring over and under stores, implementing corrective action to be taken. • Making recruitment cycle (ADV, Interviews, Selection) • Ensure skill development of showroom staff through Learning & Development. • Monitor and appraise the performance of retail staff in coordination with Area Retail Managers and develop individual career plans. • Set KPIs for direct reports and conduct performance appraisals.

• Effectively communicate with current and previous customers and build a sustainable and effective relationship with them. • Conduct market research to identify selling possibilities and evaluate customer needs. • Supervising Moderators on Facebook and Instagram pages. • Supervising Online Sales, Telesales, and Customer service. • Supervising Stores Customer service. • Accounting. • Organizing and supervising warehouses. • Follow up with the Sutra website. • Dealing with E-commerce websites like (Jumia, Souq, Noon, etc ). • Supervising E-commerce websites like (Jumia, Souq, Noon, etc ). • Dealing with shipping companies. • Supervising a work team divided into tasks. • Prepare and submit activities status reports (monthly, quarterly and yearly).

• Effectively communicate with current and previous customers and build a sustainable and effective relationship with them. • Moderator on Facebook and Instagram pages. • Online Sales and Telesales. • Customer Services. • Accounting. • Organizing and supervising warehouses. • Follow up with E-commerce websites Jumia and Souq, noon, etc… • Prepare and submit activities status reports (monthly, quarterly and yearly).

-Assigning tasks and following up on team members. - Training team members on the tasks and qualifying them to carry out the tasks. - Organizing events, courses, conferences, and Employment fairs.

-Qualified member to do tasks passionately with more creativity. -Participation in organizing events, courses, conferences, and Employment Fairs.