Esraa Mohammed

Delivered exceptional front-desk service, ensuring a positive and professional first impression for all patients and visitors • Efficiently managed patient registration using Cerner, streamlining record-keeping and patient flow. • Strengthened patient satisfaction by handling inquiries and concerns across in-person, phone, and email channels • Supported billing and cashier functions, ensuring accurate transactions and smooth discharge processes

• Trained in Specialized Rehabilitation Hospital (SRH). • Motivated to learn, develop, and dominate in the healthcare sector. • Daily tour for patients with a case manager. • Involved in external assessment for patients. • Involved in safety & security management. • Joining Family meetings with doctors, Physicians, therapists, and parents leading discussions on their treatment plan, outcomes, and patient support. • Applied expert knowledge for daily completion of tasks and streamlining workflows. • Attend internal & external events supported by the hospital.

• Applied expert knowledge for daily completion of tasks and streamlining workflows. • Improved client consultations and determined needs through team management. • Interacted with teams in multiple languages and provided clarification. • Provided excellent leadership skills to maintain steady and productive operations.

I was represented as a Call Center Agent to gain experience during my summer break. • Provided extensive knowledge to customers regarding their inquiries, general information, and company policies. • Increased positive customer satisfaction by offering friendly, helpful, and informative customer service. • Dealt with customer complaints professionally and politely, resolving issues with favorable solutions. • Used excellent listening skills, empathy, and a friendly approach to providing the best possible service for clients.