Esra Nur FIRAT

Managed inland transportation processes for the southern region ports, primarily Mersin and Iskenderun. Coordinated container movements based on customer delivery schedules, including collection of empty containers from designated depots, loading at client factories, and final delivery to port terminals. In response to port congestion at Mersin, supervised contingency plans by storing containers at contracted depots and dispatching them to the port according to vessel schedules and cut-off deadlines. Additionally organized inland transportation for Ambarlı, Gemlik, and Izmir regions, ensuring timely deliveries in line with client requirements and vessel cut-off times. Actively contributed to project-based shipments, providing tailored solutions for complex logistics needs. Experienced in utilizing multiple operational and financial systems, including CODS, RKEM, Telikos, SAPTM, GCSS, and Microsoft Office, to ensure seamless process management and accurate invoicing. Currently responsible for coordinating transportation activities for key account clients and multi-carrier operations, ensuring service quality and customer satisfaction. Professional Skills • Inland transportation and container logistics management • Regional operations coordination (Mersin, Iskenderun, Ambarlı, Gemlik, Izmir) • Cut-off deadline planning and contingency management during port congestion • Project cargo operations and customized logistics solutions • System expertise: CODS, RKEM, Telikos, SAPTM, GCSS, Microsoft Office • Key account and multi-carrier client coordination • Operational efficiency and customer-focused service delivery

Oversaw the preparation, verification, and submission of all required documentation in sea freight operations. Collected and entered shipping instructions from clients into agency systems, ensuring accuracy of shipper/consignee details, container count, product type, country of destination, port information, and the specific bill of lading requested. Monitored the cut-off deadlines provided by shipping lines, preparing necessary documents and coordinating with clients for declaration processes. Managed VGM entries and resolved discrepancies between shipping instructions and customs declarations through direct communication with customers. After vessel departure, issued and delivered bills of lading (SWB, telex release, or original sets – 3 originals and 3 copies) in line with customer requirements. Conducted daily cargo tracking from loading until arrival at the destination port, ensuring transparency throughout the process. Additionally, completed financial reporting and invoicing data entries via the T-Maxx system, supporting the accuracy and efficiency of post-shipment financial processes.”* Professional Skills • Documentation management in international sea freight • Shipping instruction (SI) handling and agency system operations • Bill of lading (SWB, telex release, original BL) issuance and control • VGM submissions and compliance with cut-off deadlines • Customs declaration follow-up and discrepancy resolution • Daily cargo tracking and client reporting • Financial process support and data entry via T-Maxx system

Initially managed short-term spot domestic transportation requests and was subsequently appointed as Project Supervisor for Şişecam, Trakya Cam, and Paşabahçe export and import operations. Oversaw the coordination of 100–200 daily shipments, working in direct communication with both client logistics departments and internal warehouse dispatch teams. All transportation activities were executed in strict alignment with customer schedules, with loading plans developed according to cut-off deadlines, ensuring operational excellence and sustained customer satisfaction. In addition, managed the financial cycle by recording detailed operational data into the YNU system, enabling accurate cost tracking and reporting.” Professional Skills • Strategic coordination of international road and sea freight operations • High-volume shipment planning and execution (100–200 daily transports) • Client relationship management and stakeholder engagement • Process optimization to meet cut-off and scheduling requirements • Financial data entry and cost tracking via YNU system • Cross-functional collaboration with warehouse and dispatch units • Ensuring compliance, efficiency, and customer-centric service delivery

Organized and coordinated international road and sea freight operations, ensuring smooth and timely delivery in line with customer requirements. Prepared and issued CMR documents, one of the most critical documents in international transportation, maintaining accuracy and compliance with industry standards. Monitored trucks locations and customs procedures during shipments, providing clients with daily status reports to ensure transparency and trust. Additionally, engaged in structured telemarketing activities to support new customer acquisition and contributed to the expansion of the company’s client portfolio.” Professional Skills • International road and sea freight coordination • CMR documentation and operational compliance • Vehicle tracking and customs process monitoring • Daily client reporting and customer satisfaction management • Customer acquisition through telemarketing initiatives • Operational planning and process execution