Esra AKIN

Network System Support Specialist @ Codit Teknoloji

About

I am a Network & System Support professional with extensive experience in the field of Information Technology. I have in-depth knowledge and experience in Active Directory management, VMware virtualization, Firewall and VPN management, Email server deployment and management (Mailcow, Exchange), and server administration.I have gained experience in the setup and management of monitoring systems such as QNAP NAS, IBM storage solutions, Zabbix, and Grafana. Additionally, I have worked extensively on the maintenance of Linux and Windows servers, VPN user management, data backup solutions, and network security.By staying up-to-date with technological advancements, I focus on building efficient and secure IT infrastructures. I am experienced in the installation and management of Dell and HP servers. I have contributed to projects involving advanced technologies such as VMware, Fortigate, Sophos and Mikrotik, and actively participated in system integration.

Country

Türkiye

City

Kocaeli

Industry

Computer Software

Skill

VMware ESXI, Bulut Bilgi İşlem, Active Directory, Ağ Yönetimi, Güvenlik Duvarları, DNS, Cisco Teknolojileri, İşletim Sistemleri, Teknik Destek, Sorun Giderme, SQL, Güvenlik, Microsoft Word, Photoshop, İletişim, Ekip Çalışması, Windows Server, Microsoft Excel, Araştırma, Veri Analizi

Experience

Network System Support Specialist

Codit Teknoloji

2023-4 - Present · 3 yrs 5 mos

Gebze, Kocaeli, Türkiye

Managed Active Directory and created user accounts Configured Group Policies (GPO) and managed Access Control Lists (ACLs) Installation and management of Fortigate, Mikrotik, Sophos, and pfSense firewalls Configuration and management of IPSec and SSL VPN tunnels Installed server hardware, configured RAID, and managed maintenance (Dell, HP) Deployed and managed Microsoft Exchange and Mailcow email servers Installation and configuration of monitoring services (Zabbix, Grafana, Uptime Kuma) Configured, deployed, and maintained Linux and Windows servers Deployed and managed VMware ESXi virtualization platform Installed Remote Desktop Services (RDS) and managed user access Installation and management of Mikrotik, Cisco, and Juniper routers/switches Managed network security and segmentation, created firewall rules Set up and managed backup solutions (Veeam Backup) Network troubleshooting and performance optimization Configured email security and filtering protocols (SPF, DKIM, DMARC)

IT Support Specialist

Kaynes Eğitim ve Belgelendirme

2020-6 - 2023-4 · 2 yrs 11 mos

Provide help desk services to resolve computer, printer, software, and other technology-related issues. Manage QNAP infrastructure and provide backup services. Interact with users to understand their issues, develop solutions, and document the results. Educate and inform users on how to effectively use technology. Use technical knowledge and skills to diagnose and resolve hardware and software issues. Identify and resolve network connectivity issues. Identify security threats and take necessary precautions. Plan, implement, and manage regular backups for server systems. Ensure the security and integrity of backup operations. Develop and implement data recovery procedures when necessary.