Esmeralda Tena

Relevant Experience in consumer goods, mining & cement companies - Governance Model: ° Definition of the Governance Model for Contract Management and functional level evaluation of the support tool. ° Definition of strategic guidelines and Governance Model for the Strengthening of Risk Management in an environment of Process Management and Transformation. ° Definition of the Governance Model for Local Factor Management, as part of the value chain strengthening. - Strategic planning: ° Define the inventory of strategic KPIs to measure the achievement of the objectives of the Strategic Plan and establish the roles, responsibilities, and process for monitoring and follow-up. - Process Improvement: °Analyze and identify improvements in the attendance control process of a company in the mining sector, as well as define the functional requirement for the tool to be developed. - EY wavespace™ team: °Collaborate with clients and team members to understand business challenges and user needs, facilitating design thinking workshops to generate innovative solutions.

- Develop a content plan. - Create engaging content for Facebook and Instagram, including social media posts and videos. - Engage with the online community by responding to comments and requests. - Analyze web traffic and relevant community metrics.

-Drive business process management initiatives throughout Wholesale Banking by maintaining the process inventory, identifying and analyzing areas for improvement, and redesigning processes with a focus on digitalization to support business and operational strategies. -Drive initiatives/projects using structured project methodology, and present analyses and solutions to senior managers. -Continuously analyze, review, and redesign functional processes to eliminate variations, remove non-value-added activities, waste, bottlenecks, and delays. -Coordinate with cross-functional teams, including business, operations, and control functions, to develop business process requirements. -Define metrics when designing/redesigning processes and monitor their performance against agreed targets. -Develop and maintain the process inventory to be used as a reference for prioritization, controls, integration, communication, procedures, training documents, etc. -Be responsible for the smooth integration of changes/new business processes to minimize service disruptions. -Coach team members on process improvement methodologies and tools as required.

-Develop process improvement procedures to enhance operational efficiency and create a business process map according to the eTOM framework. -Analyze current process standards and metrics to provide solutions for improvement. -Perform data gathering, root cause analysis, and performance trending to develop appropriate process control changes. -Prioritize and implement process change requirements based on critical project needs. -Prepare and manage budgetary requirements for process re-engineering. -Work with the team to recommend appropriate changes in processes/approaches. -Prepare communication plans regarding process re-engineering for multiple stakeholders. -Train and guide resources as needed on various topics, such as process management, and incident and problem management. -Update and maintain documentation on process performance. -Configure SharePoint sites to meet the process, functional, and security needs of the business, and provide training for site owners. -Implement the ITIL Incident & Problem Management Process.

-Track quick-win implementation by supporting corrective or preventive actions identified by user leaders. -Support and advise on strategic solutions, collaborating with managers and the technical team at Scotiabank Group. -Propose improvements to the operating model and standards for process management. -Manage and coordinate the development or updating of normative documents and the implementation of projects, as well as departmental initiatives and business needs. -Coordinate with stakeholders on the execution of projects and improvement initiatives in terms of time, quality, and budget. -Provide support in change management, post-implementation risk management, and the transition of requirements to all equipment (SBP Systems, SBP Processes, among others) to ensure timely attention.

Data Portfolio Management Unit -Coordinate key initiatives to promote and develop the strategic data agenda. -Carry out process deployment related to Data Governance. -Train project stakeholders from four areas (Finance, Risk, Business Development, and CIB) in the components of Data Governance: Content, Quality, Lineage, and Availability. -Manage incidents and requirements of the corporate DG tool (Sophia). -Lead follow-up sessions to ensure deployment across areas. -Consolidate and prioritize Data Domain requirements for the SDA (PMO). -Register and monitor projects, indicators, scope, and budget in the Jira corporate tool. -Update progress dashboards and KPIs related to the technical definitions of data. -Create effective presentations to report on project progress.

Operations & Systems Area -Support manuals, policies, procedures, instructions, and other related operational controls to mitigate risks and increase process effectiveness. -Support the Business Continuity Plan (BCP) on an annual and monthly basis. -Coordinate BCP exercises and tests required at the regional level. -Verify compliance with processes and regulations. -Understand processes and create flowcharts using Bizagi. -Identify opportunities for improvement in Operations processes. -Identify needs for documentation updates and make the necessary modifications. -Prepare risk reports for SBS and quality reports after issuance.

Operations & Technology Division -Register normative documents formulated by different VPs. -Review and update procedures, policies, instructions, and guides. -Attend to requests from internal users, regulatory entities, or external auditors. -Address area requirements and design their processes. -Coordinate with IBM on every improvement in the Documentary Control Support tool.

1st place in Qualitative Research, Commercial management, Public management, Social management, Strategic management, Marketing & Legal management. 2nd place in Finance 1 & Finance 2

- Business process modeling - Six sigma process improvement - Continuous improvement methodology

- Journey mapping - Rapid ideation process - Service prototyping

- Opportunities for digital transformation - The importance of Data - Digital transformation Process - Digital business models - People & Organization - Technology & Policies