Esion Palluci

● Started and lead a men’s soccer team at the University of Houston through IMLeagues. ● Built a 15-player roster, organized games and strategies, and won our first match 4–0. Playing as a winger and used a 1-4-2-1 formation to balance attack and defense. Managed 7 substitutions each game to keep everyone active and involved.

● Active member of the IEEE student branch, connecting with over 100+ engineering students through meetings and workshops. ● Learning about power systems, circuits, and electrical design, and exploring hands-on engineering projects to build real experience.

● Participated in a campus tabling event representing Albanian culture through the Albanian Student Association. Previously served as the organization’s secretary, assisting with event planning and communications. Supported student engagement and promoted cultural awareness during the event.

●Studying Electrical Power Engineering Technology with a focus on electrical and mechanical systems. Developing technical, teamwork, and leadership skills through labs, projects, and campus involvement.

Served and managed tables for 50+ guests per shift, fostering repeat business through personalized interactions and excellent service. Streamlined order processing, reducing average wait times by 15%, which improved overall customer satisfaction scores. Coordinated with kitchen staff to ensure 99% on-time order delivery, resulting in smoother operations and positive guest feedback. Achieved a personal record of 30 positive customer reviews in a single day, highlighting strong service quality and customer rapport.

Efficiently fulfilled 100+ online grocery orders per shift, maintaining a 99.5% accuracy rate and contributing to a 15% increase in customer satisfaction scores based on post-delivery feedback. Meticulously navigated a 35,000+ sq. ft. store layout, reducing average item picking time by 18%, while ensuring strict adherence to product quality and freshness standards. Optimized the order fulfillment process by implementing batch-picking strategies, resulting in a 25% improvement in overall picking efficiency and fewer item substitutions. Successfully picked an average of 120–140 items per hour, consistently ranking in the Top 3 out of 30+ team members for both speed and accuracy on the order fulfillment leaderboard.

Prepared and served 200+ food items per shift, maintaining order accuracy above 95% during peak hours Reduced ticket wait times by an average of 2–3 minutes by streamlining grill and prep processes Ensured kitchen compliance with food safety standards, passing all internal audits with zero violations Worked collaboratively with a team of 5–7 crew members to deliver quick service and maintain high customer satisfaction

Diagnosed and repaired 25+ smartphones and electronic devices, achieving a 92% repair success rate. Reduced average troubleshooting time by 15% by applying systematic diagnostic methods. Documented repair steps and outcomes for 100% of completed cases, building reference guides that improved future efficiency. Strengthened technical and customer service skills through direct interaction with diverse client needs.

Assisted with 40+ events and banquets, ensuring pristine table settings and dining environments for guests. Managed inventory and reduced food waste by 10%, optimizing stock levels for large-scale service. Enforced food safety and cleanliness standards, maintaining a 100% compliance record during inspections. Collected and relayed guest feedback on menu items, leading to real-time adjustments that increased overall satisfaction.