Esha Shukla MBA SM

Project - Provincial Central Intake Solution, Referral Management Solution, EMR, EHRViewer and RIS Integration for Public Sector Programs Led and managed a cross-functional delivery and analysis team, providing day-to-day direction, prioritization and quality oversight to deliver provincially governed digital health initiatives for referral intake, triage, scheduling and diagnostic imaging. Led end-to-end delivery and business transformation across Central Intake and referral modernization initiatives, aligning clinical, operational, technical, privacy and vendor stakeholders. Drove solution and workflow design by leading stakeholder engagement, requirements discovery and future-state process definition with frontline clinical and operational users. Led cross-team planning, risk and dependency management to ensure delivery readiness and continuity from procurement through implementation. Oversaw integration and data-exchange initiatives across referral and diagnostic platforms, working closely with architecture and delivery teams to manage workflow and system impacts. Led user acceptance testing, change readiness and privacy alignment activities to enable safe implementation, regulatory compliance and successful go-live.

Spearheaded large public administration ERP solution project for municipalities in US and Canada Collaborate with multiple internal, external clients and 3rd party stake holders' projects team size of 10 to 25 members Facilitated over 100 Mid and Large-Scale Microsoft Dynamic GP - Payroll, HR, Finance, Asset, Server Migration and Cloud ERP projects Maintained a 65% billable Utilization of my team and had only had 3% rework Increased companies and project profitability by an average of 9% over all Demonstrate strong leadership and communication skills to effectively manage teams of 8- 12 members Extensive experience in complex projects, navigating challenges under pressure to deliver successful outcomes Proven record of accomplishment of effectively restarting and delivering 10 projects that were previously on hold Identify service issues, plans, and provide solutions, define resources required to meet project goals and objectives Collaborated and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts Develop and maintain strong client relationships to building long-term partnerships with clients Drove team success through excellent interpersonal skills, problem solving & recognition of quality performance Tracked project and team member performance closely to quickly intervene in mistakes or delays Coached 10 new PM’s by providing training, one-on-one mentoring to support individual growth & success Mentored 4 team members in providing guidance and feedback to assist in their professional development and goals

Projects – Enterprise HR, Payroll, Financial management, ClinicalLink, Asset Management Expert in implementing large ERP software's for Canadian public sector focusing on HR, Payroll and Finance Successfully implemented projects that resulted in 12% financial savings for multiple projects Brought in $440000 worth new business for the company through existing customers by providing additional training Integrate system modifications to include existing client demands and create fully standardized content. Provide ongoing update on entire projects scope of work and track progress of work Strong understanding of aligning ERP software life cycle Coached 15 new team members by providing training, one-on-one mentoring to support individual growth & success

Projects – ERP solution Proven ability to manage and lead large-scale ERP implementation projects in accordance with the contracted scope Liaise with the client, project managers and consultant to ensure that the solution meets the client's business needs Deliver advice, guidance and recommendations on system configuration and implementation best Healthcare practice Active interaction with clients to understand the requirement and providing solutions within the scope of project Provide status reports/trackers throughout the project lifecycle to eliminate risks and increase project success Used critical thinking to break down problems, evaluate solutions and make decisions Strong knowledge of project management methodologies such as Agile, healthcare data and workflows Serve as the client's application expert, ensuring the system set up supports workflow decisions

Project – QlikView based Business Intelligence Dashboard for a chain of Hospitals Experience creating reports and visualizations to track key performance indicators (KPIs), metrics and Process maps Proven ability to communicate complex data insights to non-technical stakeholders Experience leading cross-functional teams in the development of BI solutions Expertise in gathering, analysing, detailing, tracking, and documenting functional and non-functional requirements Integrate, consolidate and analyse data from multiple sources such as SAP, HIS, ARIBA Facilitate all meetings with data owner's, facilitating walkthrough and training sessions Launch Pilot version, Conduct functional and performance testing Incorporate various SDLC methodologies such as Waterfall and Agile Experience designing and implementing Business Intelligence dashboards for multiple departments within a hospital Strong understanding of healthcare industry data and metrics Strong understanding of data privacy and security regulations Proven ability to lead/manage BI projects for multiple branches of a hospital chain Developing dashboards for departments such as HR, Accounting, Quality, Operations, Customer Satisfaction, etc. Experience working with and presenting data to senior management and corporate heads Preparing BRS, FRS, context diagram, process flow documentation, use case and more

Project- Update all services and products pricing strategy Experience conducting comparative market analysis to develop Pricing Strategy using SWOT, Gap Analysis Pricing data collection, analysis, comparison for all procedure, packages, consultations, medication, materials Legal research, analysis, renewal of MOU/ MSA for all expiring and new contracts Auditing Insurance Process, dis-allowance, TAT, Pricing and billing, error ratio and feedback Share monthly business reports, analytic reports, escalation management for all insurance Collected data, developed detailed spreadsheets, identify trends to create revenue, profitability, and expense forecasts Led meetings with management to analyse spending and provide recommendations of hospital services and pricing

Managing Key Accounts Operations and Implementation for West and South regions. • Expert in Account Management, ensure timely Problem/Complication management, Collection & Renewal for all for 40+ Client (Payers) with a team of 40+ Medical professionals • Team Management, Monitoring and Training • Reports/Meetings: Preparing and Attend Weekly, Monthly, Quarterly and Annual reports/Reviews- TAT Reports , Weekly Business Report , Collection Report/Bad-debt reporting, ROI Analysis & Feedback Analysis • New service level initiatives via Up sell of all existing & new products to clients Analysis and Product Development: • Contributed with the functional requirements in Launching 2 new IT solution in last 1 year- “Electronic Discharge Management& Electronic Claim Management (QuiClaims)” & upgrading the existing “UI” • Proficient in Client interactions, Functional & Operational requirement gathering & translating it into business solutions. Act as a bridge between customers & development team • Customize the cashless hospitalization process from pre-auth to discharge, Claims adjudication and RCM management by closely working and strategizing with the Key stake holders Implementation: • User ID creation, Mapping of all Payers and the Provider, HIS integration, Mapping of all Billing/Tariff/Pharmacy/Packages/Rates with IRDA codes, Codification under FICCI and ICD guidelines. • Work closely with Hospital Operations, Billing, Insurance, IT and Accounts Teams for implementation • Documenting Service Contract, Commercial Proposal, respond to RFPs & RFIs • Proven capabilities in Product Implementation- Effort/Team/Delivery estimation, managing cross-functional team

Detail Project Report on Diagnostic center and Medi-Spa • Market Research Plan • Location Analysis • SWOT Analysis • Competitor Analysis • Data Interpretation And Need Gap Analysis • Project Conceptualization • Financial Projections

Hospital operations work flow, Observing all Critical Care Units and Emergency Dept.

MBA HHC