Esha Hirani
L3 Quality & Escalation @ Amazon
About
Customer Support and Escalations professional with strong experience across L2 and L3 support, concession abuse prevention, and customer experience management. Proven ability to improve through accurate investigations, policy enforcement, and effective escalation handling. Experienced in managing abusive customers, social media escalations, and high-risk cases while maintaining service quality and brand trust.
India
Bhopal
Government Administration
Quality Assurance, Quality Control, Escalation Resolution, Customer Escalation Management, Escalations Management, Social Media Communications, Help Desk Support, Tier 2 Help Desk Support, Multitasking, Skilled Multi-tasker, Teamwork, Team Motivation, Team Coordination, Team Leadership, Microsoft Excel, Customer Relationship Management (CRM), Data Security, High Level Of Accuracy, Communication, Consumer Behavior
Experience
L3 Quality & Escalation
Amazon
India
Subject Matter Expert
Amazon
India
Customer Service Specialist
Amazon
India
Esha Hirani's Contact Information
Phone
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