Ersin Direk

Responsible for managing the German market and developing strategic customer relationships across the DACH region within the footwear accessories industry. Key responsibilities include customer relationship management, order coordination, business development, product development, and identifying new market opportunities. • Direct communication with customers via phone and email • Management and coordination of orders and delivery processes • Development of new business opportunities within the German market • Product development in the fields of insoles, footwear accessories, and shoe care products • Coordination of sampling, costing, and production processes • Collaboration with international customers, suppliers, and internal teams Core competencies: Germany Market Management | DACH Region Sales | Business Development | Key Account Management | International Sales

Responsible for sales, customer acquisition, and business development activities within the chemical industry. Key responsibilities included managing customer relationships, identifying new business opportunities, preparing quotations, conducting customer visits, and supporting commercial growth. • Development of new customer relationships • Sales and business development activities • Customer visits and commercial negotiations • Preparation of quotations and follow-up processes • Market analysis and identification of new opportunities • Coordination with customers and internal departments Core competencies: Sales | Business Development | Customer Relationship Management | Negotiation | Commercial Operations

Responsible for managing daily call center operations, team performance, customer service quality, and business development activities. Key responsibilities included recruitment, training, performance management, customer relationship management, and operational process improvement. • Management of call center operations • Team leadership and performance monitoring • Recruitment and training of new employees • Customer relationship management • Quality assurance and process improvement • Business development and operational planning • Reporting and KPI monitoring Core competencies: Operations Management | Team Leadership | Customer Service | Recruitment | Business Development | Performance Management

Responsible for leading recruitment activities and managing German-speaking projects. Key responsibilities included candidate sourcing, interviewing, team coordination, client communication, and recruitment process management. • Management of recruitment projects • Candidate sourcing and screening • Conducting interviews in German • Team coordination and performance monitoring • Communication with clients and candidates • Recruitment process optimization • Reporting and KPI tracking Core competencies: Recruitment | Team Leadership | German Language Communication | Client Management | Talent Acquisition | Process Management

Provided customer service and support for German-speaking customers, ensuring high service quality and customer satisfaction. Key responsibilities included handling customer inquiries, resolving issues, processing requests, and maintaining effective communication with customers. • Customer support for German-speaking clients • Handling customer inquiries and complaints • Problem-solving and issue resolution • Maintaining high customer satisfaction standards • Processing requests and service-related transactions • Communication via phone and email Core competencies: Customer Service | German Language Communication | Problem Solving | Customer Satisfaction | Complaint Management

Supported district management activities across multiple stores, focusing on operational excellence, performance management, and business development. • Coordination of multiple store operations • Performance analysis and reporting • Implementation of regional business strategies • Store audits and operational reviews • Coaching and supporting store managers Core competencies: Multi-Store Management | Leadership | Retail Operations | Business Development

Responsible for overall store operations, sales performance, profitability, customer satisfaction, and team leadership. • Full responsibility for store operations • Budget and sales target management • Recruitment, training, and development of employees • Customer satisfaction management • Inventory and supply chain coordination • KPI monitoring and performance reporting • Implementation of company standards and procedures Core competencies: Store Management | Team Leadership | Sales Management | Customer Satisfaction | Operations Management

Supported store management in daily operations, team supervision, sales performance, and customer service activities. • Assisting store management • Team coordination • Sales performance monitoring • Customer service management • Inventory and stock control • Operational reporting Core competencies: Retail Management | Team Coordination | Sales Management

Completed a three-year vocational training program in retail management and sales within REWE Group. • Customer service and sales • Merchandising and stock control • Inventory management • Store operations • Cash handling and checkout operations • Product presentation and retail standards Core competencies: Retail Operations | Customer Service | Sales | Inventory Management