Ersca Adams II

• Conducted cycle counts of physical inventory to ensure accuracy and efficiency in stock management. • Managed the pick, pack, and shipping processes for customer orders, enhancing order fulfillment speed. • Created shipping labels and oversaw incoming inspections of new and demo products, maintaining quality standards. • Coordinated tradeshow shipments and deliveries, ensuring timely and organized logistics support for events.

• Oversaw all shop operations, ensuring efficient management of daily activities. • Managed hiring processes, conducted employee orientations, and facilitated training programs. • Developed sales and profit forecasting strategies while creating employee work schedules. • Maintained inventory control through monthly counts and weekly vendor orders.

• Managed store operations during shifts, ensuring smooth service and customer satisfaction. • Conducted food certification and line temperature checks to maintain quality standards. • Oversaw and managed teams of 3 to 6 employees, fostering a collaborative work environment. • Controlled sales and profits during shifts, contributing to the overall success of Potbelly Sandwich Works.

• Provided exceptional customer service by taking food orders and ensuring customer satisfaction. • Conducted shop opening and closing tasks to maintain operational efficiency. • Implemented FIFO (First In, First Out) practices to ensure food quality and safety. • Assisted in training new employees, fostering a collaborative team environment.