Erni Maseri

1. Conducted market research and identified potential business prospects. 2. Actively participated in sales meetings with potential merchants across Asia and Europe. 3. Assisted in managing global clients and coordinating sales activities across regions. 4. Involved in negotiating cross-border deals with overseas business partners. 5. Experience in Payment Gateway Systems for Credit Card and Online Bank Transfer (FPX). 6. Prepared sales transaction reports (manual and automated). 7. Handled quotation, invoice issuance, refunds, chargebacks, and retrievals for overseas acquiring banks. 8. Managed batch CSV settlements and auto-deduction systems. 9. Performed reconciliation for local (Public Bank, HSBC) and foreign banks. 10. Responsible for daily operations, office policy improvements, and workflow efficiency 11. Reported directly to the head office in Japan and Malaysia. 12. Answered, forwarded, and screened phone calls. 13. Responsible to customers' enquiries on company services via phone and email.

1. Experience in Payment Gateway Systems for Credit Card and Online Bank Transfer (FPX). 2. Prepared sales transaction reports (manual and automated). 3. Handled quotation, invoice issuance, refunds, chargebacks, and retrievals for overseas acquiring banks. 4. Managed batch CSV settlements and auto-deduction systems. 5. Performed reconciliation for local (Public Bank, HSBC) and foreign banks. 6. Responsible for daily operations, office policy improvements, and workflow efficiency 7. Reported directly to the head office in Japan and Malaysia. 8. Answered, forwarded, and screened phone calls. 9. Responsible to customers' enquiries on company services via phone and email.

1. Experienced in magazine publication for both government and private sectors. 2. Liaised directly with the Sales Department on administrative tasks. 3. Prepared proposals, rate cards, and contract forms for clients. 4. Issued invoices accordingly. 5. Verified orders including customers’ information and payment details. 6. Liaised directly with Graphic Department on artwork design. 7. Answered, forwarded, and screened phone calls. 8. Responsible for maintaining office facilities and equipment.

1. Experienced in maintaining and updating data records. 2. Experienced in managing facilities and accommodation. 3. Experienced in handling operational tasks, including quotations and invoices. 4. Actively participated in events and programmes under the Department and the Ministry of Education Malaysia.