Ernesto Suarez

Encargado de liderar y gestionar las ventas de soluciones tecnológicas de IBM, alineándose con las necesidades de los clientes. Este rol combina habilidades técnicas y comerciales para conectar las ofertas del portafolio de IBM con los desafíos y objetivos estratégicos de nuestros clientes.

Global Leader, responsible for business & people manager for the EAM Cloud Managed Applications, leading a 30-member team dedicated to Cloud customers located in +30 datacenters around the globe. Providing asset management services to the internal IBM cloud infrastructure as well to +100 external customers that are hosting their applications in the Cloud. Top Level Responsibilities • Service delivery leader for the Cloud infrastructure and their customers. Focusing on their SW deployments and optimization opportunities. • Execution of the end-to-end Asset Management services according to IBM & customers needs. • Accountable for the Asset Management Financial and Control Plan, managing a U$ 1.5M year budget. • Primary interface to the Customer for Cloud Asset Management matters. • Owner of all communications with the account as well as with IBM representatives.

Country manager, leading a distributed team providing Asset Management support to +100 IBM's customers on Colombia, Ecuador, Perú & Venezuela. Accountable for managing the delivery of services to our customers, both for Software & Hardware processes. Top Level Responsibilities • Focal point for the delivery of the Software Asset Management service provided to the SSA region. • Maintain the Audit Readiness for the customers supported across SSA Region. • Develop and maintain the Asset Management Financial and Control Plan for the region. • Primary interface to the SSA customers for Asset Management services • Execute Asset Management service delivery strategy in the region.

Software manager, leading a distributed team providing Asset Management support to +300 IBM's customers on Americas region. Top Level Responsibilities • Focal point for the delivery of the Software Asset Management services provided to the Americas region from the Buenos Aires Global Delivery Center. • Seek & execute SW optimization opportunities for IBM customers, related to both IBM & third-party software. • Primary interface to the Americas customers for Asset Management services. • Execute Asset Management service delivery strategy in the region.

Responsible for leading teams on the delivery of SW & HW asset services. Main contact for customer concerns, questions and meetings. Main focus areas: setting development objetives, productivity follow up, measurement's follow up and creation of action plans for quality improvement, client satisfaction and conflict management.