Ernesto Cisneros Nodal

Managed, operated, and troubleshot the OutSystems platform. Got business requirements to design (Service-Oriented Architecture), develop, promote, and provide production support for web and reactive applications using the OutSystems platform, following the best practices and the architecture canvas. - Reactive company portal where the employees have access to different applications and functionalities based on their roles, department, group, location, etc. - Directory application to manage departments, groups, locations, branches, and employees/users. - Replenishment app that greatly facilitated the work for the warehouse associates (tablet) and managers (dashboard), making the process more efficient and auditable, with fewer people and tools involved. - Calendar application to manage PTO, holidays, work shifts, official events, etc., at the department and company levels. - 3PL reporting app to generate custom reports from 3PL Central using its API instead of paying for having those reports as part of the 3PL Central application, saving money for the company. - Geocoding app used to get the address geocodes from the Google API for all the orders to be shipped. It caches everything to reduce the number of calls to the API and save money. - Billing app used to invoice transactions in 3PL Central (API), assigning the invoice numbers generated for them in JDE (VPN/external DB), having OutSystems in the middle, in charge of the whole process. This app eliminates the manual procedure in place initially because of the lack of communication between these two systems.

Led, designed (Service-Oriented Architecture), and coded in full-stack web and mobile application projects using the OutSystems platform, as well as, developed proposals, for companies like: -Estafeta Mexicana - MEX Mobile application to be used in every POS (PDV) to perform operations of sale, shipping, reception, delivery, etc. Back office web pages for the POS application which greatly facilitated company operations management. Clients and Prospects Manager web application. It made much easier all the approval workflows, configurations, order submissions, and helped to standardize the client-related information, functioning as a data entry integrated with SAP and Windows Azure. -Grupo Ferré-Rangel (GFR Media) - PRI Front-end web application to manage all the products offered by GFR as the single order entry system integrated with Google DFP Ad Server. -Talentegy - USA Front-end web application as part of the Talentegy Platform to help HR teams with companies measure and manage overall user experience related to common Talent management functions. -Banco Popular Puerto Rico (BPPR) - PRI/USA Provided a common and user-friendly Loan Servicing Portal, to serve as an interface for Loan IQ and be used by all branches as well as back office. -Jamaica Public Service (JPS) - JAM MVP for MyJPS Rewards Program. -ARS Palic – DOM Migration proposal for ARS Patient Connect from dHealth-Salesforce to OutSystems. -Evertec - PRI The process to earn and accumulate points for PREMIA program customers. -Rollins Inc. - USA POC allowing spatial analysis to provide the customer ability to view the problem areas at their location(s) and proactively work with Rollins to mitigate or address the issue. National Account Portal application integrated with Netezza, BOSS, IBM Cognos, Azure, Google Maps, Active Directory, SSO, Salesforce, Twilio, etc. that dramatically enhanced customer experience, increasing profits for the company by increasing customer retention and satisfaction.

- Provided helpdesk support and resolve problems to the end user’s satisfaction. - Installed, tested, configured, and maintained computer hardware and software. - Managed institution media.

- Led all levels of UNEs National IP Telephony and Telepresence network. - Planned and installed provincial call centers for UNEs customer service, increasing the speed of response and customer satisfaction, while reducing operating costs. - Implement and oversaw a national multimedia network integrating different technologies (Ericsson, Aastra, Mitel, Huawei, Panasonic, Quintum, Elastix, Trixbox), avoiding costs for long-distance calls, and getting new value-added services. - Managed the main node of the National Telephony Network at UNE Headquarter: MX-ONE TSE Telephony System, using SUSE Linux Enterprise Server, with IP, Digital, and Analogue subscribers; IP, ISDN, CAS, E&M, and FXO external lines; OneBox Automatic Attendant; and a KKO Audio Conference system. - Installed, configured, and troubleshot telepresence sets, video-telephones, MCUs, and Gatekeepers of a Huawei Telepresence National System, decreasing travel expenses and improving the efficiency on the decision-making process in the company. - Headed the work of establishing communication end to end between multimedia communication devices, through different networks, in cross-functional teams. - Used CAD software to prepare and evaluate network diagrams and site configurations for existing facilities and new systems, getting a deep understanding of the entire scenario. - Documented procedures for hardware and software installation and use.

Taught "Electrical Circuits I", "Electrical Circuits II", "Digital Electronics I", and "Digital Electronics II" courses to undergraduate students of Automation Engineering and Telecommunications and Electronic Engineering.

This is the equivalent of the U.S. degree of Bachelor of Science in Electrical Engineering.