Ernest Chrappah

Thought leader and advisor to real estate, government, transportation, and technology executives. Lead multifaceted roles in business development, consulting, and management to implement growth strategies, collaborate with clients and partners. ● Developed strategies for clients around responsible AI and leveraging emerging technologies to improve operations. ● Advised clients on effective strategies to navigate municipal regulations, accelerate land development with licensing and permitting approvals, and hold consultants accountable for results.

Drove a city agency, accountable for regulating construction, real estate, zoning, and code enforcement, while efficiently overseeing the issuance of 54K permits and 180K inspections annually, all with a $65.7M operating budget and a team of 379 employees. ● Promoted community development and empowered artists of color by pioneering a non-fungible token (NFT) project through the utilization of Web3, metaverse, and blockchain technologies. ● Modernized IT architectures, reduced cybersecurity risk, incorporated emerging technological solutions, and refined customer/employee experiences by deploying effective strategies and allocating investments accordingly. ● Led a team in executing a proof of concept for an AI-powered tool for automating building code compliance review.

Oversaw a city agency's $90.7M budget and 501 employees, directing the vision, strategy, execution, policy, leadership, and operations in regulating construction, business activities, and consumer protection. ● Spearheaded an innovative five-star rating system for architects and contractors to improve building safety and advocated for pre-permit construction insurance, resulting in the introduction of a bill by the Mayor and passage City Council ● Utilized Platform-as-a-Service (PaaS) technology to alleviate the housing shortage in DC by launching an online marketplace for construction inspections and permits. ● Transitioned a traditionally paper-dependent agency into a cutting-edge organization offering an entirely digital service portfolio.

● Led the development and implementation of a strategic plan and key performance indicators that improved customer satisfaction from 36% to 82% in three years, increased the efficiency of constituent service delivery by 274%, and increased the number of customers served by 42%.

Guided the strategic management, resource allocation, and policy implementation to optimize a public agency dedicated to regulating the vehicle-for-hire industry, securing safe, affordable, and accessible transportation for District of Columbia residents and visitors. ●Managed a staff of 60 FTEs with an $8.6M budget, regulating 8K taxis and 185K ridesharing vehicles while unifying Uber, Lyft, and taxis into a harmonized transportation ecosystem with consistent licensing standards for drivers, vehicles, and companies. ●Catalyzed industry growth through $3M+ in grants and supported entrepreneurs in for-hire transportation, wheelchair accessibility, micro-transit, and equitable transportation solutions.

Devised regulatory policies, regulations, and laws to safeguard passenger interests and sustain the economic vitality of the taxi industry. ●Nurtured reliable relationships with the Taxicab Commissioners, working collaboratively to instill confidence and improve ties with a coalition of vehicle-for-hire industry stakeholders. ●Initiated stakeholder sessions/driving regulatory reform, elevated service standards, reduced 400+ pages of regulations, optimized vehicle retirement age, and enhanced trip tracking, resulting in a 75% lost and found item return rate.

Implemented innovative technology solutions leveraging analytics, mobility, cloud, APIs, and user oriented design for a 800+ workforce to improve child welfare outcomes. ●Led the development and implementation of the first ever SACWIS mobile app for social workers using agile methodology. Workers report increased productivity by 2 hours a day per worker from having real time access to the enterprise case management system from the field. ● Created an IT governance framework and project portfolio management system from scratch to enhance fiscal management, transparency, and accountability.

Administered 3 major taxi reforms, including credit card/mobile payments, uniform colors, and universal dome lights in 6.5K vehicles, resulting in a 30% increase in public perception, and a 20% reduction in complaints related to refusals to haul and discrimination. ●Established a successful partnership with the Washington Metropolitan Transit Authority (WMATA) to expand the district’s wheelchair-accessible taxi fleet by 75%, resulting in savings of $3.6M over two years. ●Headed a team of 5 direct reports, orchestrating the efficient provision of services to a daily customer base exceeding 200. ●Provide technical analysis and recommendations on matters of regulatory policy development with a focus on creating an enabling environment for innovation while balancing diverse competing interests.

Coordinated fiscal management and budget planning, ascertaining the efficient resource allocation for the state office. Offered direction to 4 team members in planning and designing a $95M budget for transportation services.

Wore multiple hats from transforming an idea into a product, closing sales, developing strategic partnerships, fulfilling customer orders, and promoting the business.

Provide oversight, formulate budgets, drive performance management and ensure the implementation of the Mayor's initiatives for assigned portfolio of agencies.

Responsible for managing the overall health of a portfolio with over $73MM in information technology projects. Implemented the stock market model for managing IT projects as one of six portfolio managers. The model won the NASCIO 2008 award for innovation in IT Project and Portfolio Management category. Led the redesign of a business process for project initiation and approval to streamline the IT governance process. Planned, organized, and controlled projects through application of program and project management principles. Created or reviewed over 5 IT road maps to align agency IT spending with strategic plans.