Burak Eren

• Defining technology and service delivery strategy for the local market. • Directing the end-to-end delivery of complex, large-scale digital transformation, managed services, and turnkey projects for Tier-1 enterprise clients. • Overseeing resource allocation, P&L for the technology department, and optimizing delivery models (Agile/ITIL) to ensure project profitability, SLA compliance, and high client satisfaction.

• Led the "from-scratch" recruitment and establishment of a high-talent engineering team across AI, data science, backend, and frontend domains, designing and implementing all technical hiring and performance management processes. • Co-defined the core technical vision, product roadmap, and Go-to-Market strategy in collaboration with the founding team. • Architected and managed the end-to-end development of an AI & Avatar-based SaaS platform designed to automate HR interviews (hiring, promotion, language proficiency) and generate advanced candidate analysis reports. • Played a pivotal role in acquiring major enterprise clients, by ensuring the product was secure, scalable, and "enterprise-ready," and leading the technical integration processes. • Defined the company's core AI strategy, including NLP models, machine learning lifecycles, and data analytics, to create a strong competitive advantage in the market. • Maximized development velocity and delivery quality by embedding Agile methodologies and a DevOps culture into the newly formed team.

• Led, scaled, and managed a diverse engineering organization of ~160 professionals (engineers, architects, QA, product managers) across four distinct product verticals. • Directed the complete strategic, financial, and operational lifecycle for all verticals, including budget, P&L management, headcount planning, and legal/IP applications. • Successfully incubated and architected two high-growth verticals, GoArt (Web3/Gamification) and RoofGames (AA-PC/Console), leading their technical and product strategy from conception to their successful spin-off as independent companies. • Defined the high-level technical architecture and strategy for next-generation platforms utilizing Web3, Blockchain, Real-World Asset (RWA) Tokenization, and AA-level Game Development technologies. • Drove the agile transformation and engineering excellence programs across the organization, establishing a high-retention, "extraordinary" team culture focused on innovation and cutting-edge development. • Collaborated directly with C-level executives and stakeholders to align the multi-vertical product roadmaps with the company's long-term strategic and commercial goals.

• Defined and executed the complete engineering strategy, IT roadmap, and budget, successfully scaling the teams, processes, and architecture to meet enterprise-level demand. • Led the product and technology vision that resulted in Pisano's inclusion in the Gartner Peer Insights Magic Quadrant for CX/VoC, competing effectively against high-budget unicorn/decacorn competitors. • Directed the architecture of a scalable, "All-in-One" Experience Management SaaS platform, incorporating AI and NLP models to enhance VoC analytics and insights. • Forged and managed key strategic technology partnerships with Microsoft, Salesforce, Stactize, and Azure Marketplace to expand product capabilities and market reach. • Oversaw the entire talent lifecycle for the engineering division: attracting and hiring exceptional engineers, implementing performance frameworks, and building a high-quality delivery culture. • Optimized resource allocation across multiple product streams, ensuring the predictable and high-quality delivery of new features while managing system architecture and scalability.

• Led the end-to-end technical strategy and architecture for the large-scale transformation and modernization of legacy B2B and B2C e-commerce platforms for the global tourism industry. • Architected the fundamental design principles for scalable, low-latency, and high-throughput distributed applications on cloud infrastructure, making critical design decisions to define the next-generation product platform. • Established and governed enterprise architecture principles, software engineering best practices, and coding standards across all development teams through hands-on leadership, design sessions, and high-level code reviews. • Acted as the senior technical authority in hiring, recruiting, and mentoring high-talent developers, fostering a strong engineering culture focused on quality, scalability, and maintainability. • Directed R&D activities and technical documentation for new B2B/B2C product features, ensuring optimal application of technology and resources to meet enterprise customer requirements.

• Acted as the senior technical authority and team lead, defining the system architecture and technical designs for mission-critical Industry 4.0 and MES/MOM software solutions. • Led the architecture and development of ProManage Cloud, the company's next-generation, cloud-native MES/MOM platform, utilizing a modern stack (.Net Core, gRPC, Microservices, React). • Held technical ownership for the flagship product ProManage desktop application. • Mastered the full stack of industrial automation, from low-level embedded systems and hardware protocols for OSD products, up to enterprise-level big data optimization. • Guided multiple R&D product teams through the full software lifecycle, mentoring engineers, defining test strategies, and ensuring the development of high-availability, scalable systems.

• Designed and developed end-to-end desktop software solutions for the hospitality and retail sectors. • Played a key role in the development of Smart Agent, an incoming travel agency application, including the integration of Web Services for PDA applications. • Developed and maintained Smart POS, a comprehensive accounting and Point-of-Sale application used by the Alanya Grocery Association. • Actively contributed to system architecture and technical design sessions for new software projects, focusing on building robust and maintainable applications using the DevExpress component suite.

• Co-founded a technology startup, defining the business strategy and leading all technical and operational aspects, including product development, sales, and employee management. • Architected and developed PMS Solution, a comprehensive .NET WinForms-based application for hotel management. • Engineered a complete Wi-Fi hotspot and traffic logging system, built with low-level C on FreeBSD and a PHP-based administrative interface. • Managed the full product lifecycle from concept to deployment, directly handling client negotiations, technical design, and system architecture for all solutions.

• Developed, tested, and maintained core software solutions specifically tailored for the tourism and hospitality industry. • Actively participated in defining technical designs for new software projects and client-specific feature enhancements. • Gained foundational experience in system architecture, contributing to the design principles of robust and reliable applications. • Worked collaboratively within the development team to ensure all software projects were delivered according to technical specifications and business requirements.

• As Software Developer at HSBC Bank Development of 3rd party core banking software integrations, managed critical ATM hardware & software installations, and provided support for network security systems. • As IT Specialist at Kılıç Holding Managed system infrastructure and IT process management for export and fishery operations. Developed custom modules and integrations for the company's core ERP system. • As IT Specialist at Rixos Hotels Responsible for the successful commissioning and on-site management of all hotel automation and software solutions, overseeing core IT processes.