Erna Ma

Spearheaded the establishment and execution of a comprehensive data governance framework. Defined and implemented a robust data ownership model and actively led the Data and AI Steering Committee to align data initiatives with strategic business objectives. Collaboration with risk controllers ensured rigorous data and AI governance processes are in place. Successfully led the adoption of Collibra as the primary data catalog tool, fostering a culture of data stewardship and enhancing data quality and accessibility across the organization. Focused on data-centric strategies positions the bank to effectively leverage its data assets while ensuring compliance with regulatory standards.

Oversee the bank’s data quality end to-end across all lines of businesses’ processes and functions' programmes. Improved data quality, resulting in significant value-add to programmes, such as Granular Data Reporting (GDR) and BCBS239.

Led data management and data governance initiatives, refining and shaping the framework for the bank. Re-defining Group vs Local governance, leading to improved momentum from Red to Amber status of the revamped data management controls, including data usage, data flow and data retention controls.

Managed future and emerging projects for data improvement, risk and control. Enabled business revenues through data improvement on customer data to drive win-win business opportunities to achieve business revenue as well as data quality remediation.

Managed the portfolio of business demands on data management and governance from business stakeholders.

Operationalised and promoted the enhanced data governance process in Asia Pacific via collaboration with Legal, Chief Control Office, Business Financial Crime Risk, Regulatory Compliance, Transformation and Digital.

Setup the data governance framework for Retail Banking and Wealth Management in Asia Pacific

Managed the business portfolio within available business budget and resources in Asia Pacific region. Facilitated the alignment of the business demand within available budgets and resources in APAC

Experience in Personal Life Insurance, Group Medical, Corporate Insurance and claims. Defining, analysing and implementing the workflow, best practices, procedure manuals. Re-engineering processes and managing Six Sigma projects for sales and operation enhancement projects.

Enhancing / maintaining the Agency and Life Administration System on UNIX / Informix Platform