Erkin Isayev

Tiberius is a dynamic and innovative software company dedicated to revolutionizing inventory management systems. With a focus on streamlining operations and enhancing efficiency, Tiberius provides cutting-edge software solutions designed to meet the needs of businesses of all sizes. By leveraging advanced technologies and user-friendly interfaces, Tiberius empowers companies to gain better control over their inventory, reduce waste, optimize stock levels, and improve overall productivity. The core goal of Tiberius is to create reliable and customizable inventory management software that simplifies complex processes and reduces the time spent on manual tasks. Tiberius' solutions are engineered to help businesses track stock movements in real-time, manage orders, forecast demand, and generate insightful reports to inform strategic decisions. Whether you're a small business looking for an easy-to-use solution or a large enterprise requiring a scalable platform, Tiberius provides versatile tools that grow with your business needs. With a dedicated team of developers and a commitment to customer satisfaction, Tiberius continues to drive innovation in inventory management, offering software that not only meets today’s demands but is also adaptable to the challenges of tomorrow.

Delivered Tier 2 support for network, system, and VoIP infrastructure across client environments. Actively monitored environments using MSP platform SolarWinds, ensuring proactive resolution of issues. Maintained ticketing workflow, ensuring accurate documentation and timely updates for incident and service request resolutions. Conducted remote and onsite support to resolve complex client issues. Verified backup status, antivirus updates, and patch deployments for servers, workstations, and VMs. Assisted L1 technicians with escalations and training

Provided hardware/software diagnostics and resolution for end users and IT infrastructure. Managed ticketing queues and escalations with proper classification, prioritization, and customer follow-up. Delivered remote support via secure tools to resolve VoIP, printing, and network issues. Supported PBX systems and collaborated with cross-functional teams to address service interruptions.

Led project teams for installation and configuration of CCTV, DVRs, intercoms, and LAN. Troubleshot media converters, cabling (fiber, coax, Cat5), and security systems. Maintained compliance with occupational safety protocols and project timelines.

Delivered remote and onsite support for enterprise software and IT systems. Liaised between customers and development teams for resolution of escalated issues. Advised customers on best practices and provided hands-on support and troubleshooting.