Erin Heflin

Oversee day-to-day operations of HR benefits administration, ensuring compliance with federal and state regulations while optimizing benefit offerings for a diverse employee population across multiple countries. Partner with Total Rewards to manage vendor relationships, support benefits communications and events, vendor agreements & KPIs. Continuously evaluate and improve benefits processes, leveraging HR technology and automation to streamline administrative tasks and improve efficiency. Act as the primary point of contact for complex employee benefits inquiries, delivering timely resolutions and providing expert guidance on plan options. Lead and manage HR projects including annual benefits open enrollment, new vendor implementations, and time-off program enhancements. Spearheaded the end-to-end project management of Workday implementation as the US benefits administration system, overseeing all phases from planning and configuration to testing and post-launch support, ensuring seamless integration and optimal user adoption.

Provided an escalation route for complex benefit, retirement, leave of absence, and COBRA queries and issues & manage the regional benefits queue and day-to-day support. Partnered with Total Rewards to support plan updates. Drive annual Open Enrollment cycle in collaboration with Total Rewards & the wider People Services team. Coordinated with People Services Operations to validate vendor invoices and ensure accurate and timely payment. Created and maintained employee self-service supports and the HR knowledge base.

Provided first level and escalated support for employees at a fast-paced global technology company via for HR inquiries with a focused knowledge on Total Rewards programs. Partnered in delivering leave of absence and ADA workplace accommodations program, maintaining compliance with applicable laws. Completed HRIS (Workday) transactions for global people operations team, including terminations, job changes, benefit events, and leaves of absence. Coordinated projects related to federal mandates and other compliance laws. Assisted with backup administrative support for People Operations team, including employment verifications and I-9 compliance.

Conducted market research and cost analyses to evaluate new program opportunities, presenting data-driven recommendations to senior leadership. Managed relationships with external vendors, assessing cultural alignment and program effectiveness to support strategic goals. Collaborated with senior leadership to shape the Total Rewards strategic vision, tracking progress through key performance analytics. Maintained and updated Total Rewards policy documentation, ensuring compliance and cross-functional alignment. Developed and executed communication strategies to support Total Rewards initiatives, driving employee understanding and engagement through effective change management.

Assisted People department in administration of employee benefits programs. Educated employees in areas related to benefits and wellness programs offered by company through presentations and one-on-one interactions. Responded to employee inquiries via phone and email, while maintaining service level agreements, to all benefits areas including eligibility, leaves of absence, retirement, grievances, COBRA, and wellness rewards. Ensured processes and documentation were compliant, accurate, and timely per federal regulations.

Provided positive responses to email and telephone inquiries from external customers with a heavy emphasis on conflict resolution. Maintained proficiency in and knowledge of all aspects of company structure, operating philosophies, and policies and procedures, while mastering a number of internal programs.