erin rivera

As Senior Office Coordinator, in addition to my duties as the first point of contact for customers and faculty, I was responsible for training new administration staff on their front desk duties as well as how to use our customer database and point of sale systems. I also planned and coordinated the annual scholarship fundraiser raising a net profit of $11,000.

* I worked at the Monroe Street Arts Center as a member of the adminstrative support team. Duties included: being the first point of contact for customers via email, phone, and face-to-face interactions * managing webpage content and online registration forms * training new administration staff * researching and implementing a new Customer Relation Management system * and helping coordinate fundraisers.

I designed and taught a course on Storytelling with Poetry as part of the Madison Public Library's Bubbler program creative writing class series.

As Program Manager I developed new programming for our annual conference, launched our Instagram page, supervised interns and volunteers, and work on expanding the organization's Young Leadership Development.

My work for Arts Wisconsin included organizing conferences for Arts Wisconsin. My roles include sponsor relations, managing the catering and logistics, and developing discussion activities for the conferences. Skills developed: cold calls, roundtable discussion facilitation, arts activity ciriculum development, familiarity with Constant Contact, hospitality.

When artist Paul Waite died, he left behind a house filled with art work. I was hired to tag, photograph, and catalogue 428 works of art to create a comprehensive photo database of the collection. Skills developed: time management, organization, Flickr, streamlining systems, photography

I worked on three main projects during my time with Arts Wisconsin. The first was to maintain The Year of Rural Arts In Wisconsin Facebook page and write weekly short features for the page. The second was to help coordinate the annual Arts Day conference. The third was to coordinate advocacy meetings with legislators for National Arts Advocacy day. Skills developed: event coordination, Facebook, arts advocacy, feature writing, interview skills, time management, self direction, working on simultaneous projects

At MyAssist I was responsible for building rapport over the telephone with customers, while researching their questions quickly. Skills developed: telephone based customer service, research under pressure, handling customer complaints, calming down frustrated customers, performing multiple activities while typing, building rapport with customers quickly.

Event planning, public relations, plan implementation.

Fostering creativity and teaching basic art skills to children preschool to early elementary age.

Work to foster positive self image, creativity, and healthy life style habits in elementary age school children at day camps.

* Maintain relationships with staff, volunteers, and visitors to streamline communication * Lead the Communications Team and manage team projects and events * Co-organize and facilitate new community partnership event to recruit program advocates * Train staff on how to use communication software in person and with written instructions * Develop organization’s online presence to raise community awareness * Write for and edit articles for the website and monthly newsletter * Design graphics for the website, newsletters, posters, and social media