Erik Aquino

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement. • Liaised with client and management team to better understand customer needs and recommend appropriate solutions. • Managed client relationships through regular check-ins and updates on project progress. • Streamlined communication processes for clients, enabling more effective collaboration and decision-making. • Helped meet changing demands by recommending improvements to procedures and processes.

Directed planning, executing, and completion of IT projects, adhering to timelines, budget, and quality standards Collaborated with cross-functional teams(IT Operations, engineers, vendors) to deliver comprehensive IT solutions Worked closely with client stakeholders to design and document technical solutions that meet client requirements Developed references and best practices to guide clients in making informed decisions about IT investments Managed vendor relationships and resources onsite/offshore to ensure effective service delivery & IT operations Coached and mentored project team members to provide guidance and support to complete projects on time

Developed and executed large multi-phase IT projects and programs on time, within budget, and according to specifications, ensuring delivery of all in-scope project activities according to defined objectives and timelines Defined project goals, objectives, risks, roles and responsibilities, milestones, and deliverables, ensuring alignment of projects with strategic objectives and successful project outcomes Developed and maintained project plans, scope, budget, risks, issues, and resources Managed IT budgets, ensuring strategic allocation of resources and cost-effective investment in IT solutions Conduct project reviews, evaluate performance, and provide insights for continuous improvement Led and coached IT project team members, fostering a productive and collaborative work environment Communicated effectively with stakeholders to ensure project success and alignment with technical requirements Stayed up to date on emerging technologies and IT industry trends and made suggestions to the IT leadership team

Led a team of IT infrastructure engineers supporting IT systems and networks in a 24/7 IT operations environment, maintaining internal infrastructure for storage, servers, and networks, including WAN, LAN, VPN, and Firewalls Managed and enhanced IT infrastructure, including network systems, cybersecurity measures, cloud computing, and software applications, ensuring the reliability, efficiency, and scalability of IT systems Developed, implemented, and reviewed security standards and procedures, ensuring compliance with IT policies Established two-factor authentication for administrative access to all IT infrastructure equipment to implement robust security protocols and compliance measures Oversaw incidents reported to the team, coordinating with other IT departments to resolve network issues Managed vendor relationships for IT operations, ensuring effective service delivery, overseeing the service delivery Negotiated contracts with vendors for hardware, software, and services to implement IT solutions within the budget Evaluated and recommended new technology solutions and vendors to enhance IT operations capabilities, performing Proof-Of-Concept(POC) and validation to achieve IT innovation Developed and implemented IT strategies and initiatives that align with the organization’s goals and objectives Created documentation and implemented best practices to maintain organized records of IT operations Crafted comprehensive IT strategy and roadmap for technology adoption and optimization across the organization, ensuring proper management of IT assets, including hardware, software licenses, and inventory Conducted reviews and approval of service and change requests, IT implementation plans, risk/impact analysis, and rollback plans leveraging ITIL/ITSM frameworks to enhance IT service delivery and operational efficiency Well-versed with industry regulation SOX, PCI-DSS, ISO, CRA, attending to compliance audits and queries

Led IT support engineers in providing L2 & L3 Technical support and troubleshooting for IT systems and applications on network and security incidents Implemented IT initiatives including high availability and disaster recovery solutions for business continuity, ensuring minimal impact on end users during implementation phases Deployed and managed switches, firewalls/routers, remote access, and VPNs Conducted regular network assessments and health checks to identify and resolve issues promptly Created and maintained comprehensive documentation for network infrastructure and configurations Continuously monitored network performance and security using networking and security tools Ensured network operations comply with industry standards and company policies, utilizing ITSM/ITIL framework Installed and implemented IT infrastructure solutions, ensuring the alignment with network architecture and design