Erika Mills

•Daily support for mid level accounts (10-35 locations) focusing on relationship building, customer service, and revenue growth with corporate clients and advertising agencies •Responsible for account strategy from beginning of campaign through renewal •Develop presentation materials using ClearSlide, PowerPoint and Excel to educate groups ranging from executive level to individual franchisees, proving Yelp value in the online marketplace •Liaison between sales, finance and account coordinator teams to address and best resolve client requests and concerns •Develop programs in various mediums, including self-paced, online, live virtual, live in person, and hands-on workshops

•Managed a book of business $1.3M+ annually (600+ clients) with a focus of revenue retention and growth •Prepared and analyzed reporting for ad campaign performance •Partnered with the sales team to ensure clients are receiving proper program expectations •Communicated with finance team to collect and resolve all outstanding payments and subscription fees •Mitigated client churn through effective organization and communication, focusing on accountability, time management, and site-wide education

•Made a high volume of daily outbound sales call to business owners across all verticals (US/Canada) •Utilized online and offline source to cultivated new leads while maintaining an extensive pipeline of clients •Drove the full sales cycle to attain new business: made introductory calls, assessed business goals through qualifying, worked with business owners in Yelp’s platform and advertising packages, and closed the deal •Piloted multiple new ad programs (mobile ads, SeatMe, Packaged CPC)