Erika V., PMP

• E2E Project management of SW deployment projects • BID support

Global Application Inventory project: - Discovery and identification of Shadow IT in the entire company and its brands - Collection of additional Critical Security attributes for newly identified and existing (known in Inventory) applications - to support IT projects strategy and decisions - Design Remediation process (identify risk levels of applications on security factors, legal requirements and compliance evaluation, usage of application - > Inputs for following Remediation Program objectives Accomplishments: - Application Inventory updated - Remediation process for identified applications created and approved - Main objective of following Remediation program - Collected data list shared with existing inventories for update and future maintenance MFA remediation: - MFA status discovery for five most critical company applications - Plan and support MFA (AZURE AD) implementation (Internal users)

Project manager 1.WAN managed service transition project from incumbent to new vendor - knowledge transfer, access management, service management , performance management - change of vendor in ServiceNOW, Cutover/handover completed within firm timeline 2.Managing Project and Proof of Concept for DEVOTEAM's client – Pharmaceutical company – Information and risk management M&A IT • Project manager for project focusing to streamline and update processes and structure in M&A IT Information and risk management, deployment of solutions to increase IT security protection in M&A IT area • Project manager for Proof of Concept- verifying potential of solution extending DNS – extra layer for safety on the Internet • Own the project schedule, task assignments, and managing schedule progress; understanding and managing dependencies • Collaborating with staff and management, and outside 3rd parties (including subject matter experts, design teams, and technology teams) to clearly identify, explain, and communicate their project involvement, project goals, expectations, and tasks • Track project status progress for project stakeholders for budgeting, planning purposes • Manage project risks , escalate issues and managing change control • Manage weekly/monthly project communication and status reporting

WLAN/LAN interconnection deployment / customer's wireless service enablement • Support sales and bid/commercial teams during the pre-contract phase for inputs ensuring that the projects are realistic and achievable in delivery in terms of scope budget quality feasibility and time • Lead the planning process and own the project implementation including generation of the project/resource plans budget and risk register and interlock with product/partners/resource pool owners. • Ensure line management is appropriately briefed aligned and engaged on the delivery implications/requirements of the project with a special focus on the risks and mitigations, problem analysis and resolution including managing escalations and creating/managing action plans • Once approved ensure complete handover from the bid team and end-to-end be accountable to manage the delivery of projects as per defined SITA project management methodology to deliver the agreed scope right first time • Lead motivate coach and direct the project team and monitor and manage the performance of 3rd party suppliers both internal and external in order to secure the delivery targets. • Ensure successful and complete handover to operations and project closure once the project is delivered including lessons learned. Accomplishments • Contribution to the successful achievement of project and program delivery targets • Contribution to the increasing of Customer service footprint availability

▪Full end to end project and delivery lifecycles •Manage new deployment and lifecycle infrastructure projects from initiation through to transition •Analytical support for projects and program reporting, ensuring data is presented in clear and meaningful way •Analytical support for project and program level delivery issues and risks •Investigate and analyze processes, procedures and tools related to projects, process improvement activities •Team Leader for Service Delivery Specialists focused on order management Accomplishments • Significant contribution to the successful achievement of project and program delivery targets • Provided key support for the successful transition of the Service Delivery Specialist role to Prague • Created innovative dashboards and reports to track and manage Program health

▪ Provide day-to-day project-related support within Network Transformation Program ▪ Cooperation on planning, preparing and executing on part of IT project ▪ Communication with other members of an international project team, communication with internal and external teams ▪ Co-ordination of suppliers and contractors - leading calls, support the preparation and maintenance of issue and risk management ▪ Monitoring of project phases, providing regular updates, preparation of technical documentation in cooperation with technicians

▪Team leader deputy - undertook all duties and responsibilities of TL during long-term abcence , leading the team of 22 people - process managers, internal auditors, document manager, reporting specialists ▪coordination of several projects within the area of Process and Quality Management within organization ( Training concept, Internal process improvement activitie ) ▪support and coordination during planning and execution of process maturity assessments ▪identification of areas for improvement and deduction of respective measures in collaboration with the organizational units locally. Follow-up on safeguarding for measure implementation ▪assistance to the units of organization for Quality & Process Management topics ▪Quality Business Partner role between Global and Local CSS organization-understanding the CSS overall goals and objectives, coordinates the information between Global and Local, partner to key stakeholders in CSS Quality Global and Local, tracking Local Quality results to Global, reports ▪communication to various managerial levels ▪ development of various levels process trainings, internal trainer of process trainings, process trainings plannins for company ▪ Transition & Transformation process suport, improvement of internal Handover to Operation process

▪support for proper performance of Production processes ( INM, PRM, CHM, SACM ) within the team based on assigned responsibility ▪strong focus on change management -lead change management activities, communication, clarification with management and technical teams, training,coordination efforts, identify, analyse, prepare risk mitigation tactics ▪support for planning and implementation of process-based integrated management systems ▪responsible for tracking, processing, handling of customer requests/tickets ▪responsible for quality of tickets, based on standards and valid process specifications ▪identification and addressing of potential gaps, deviations in processes to relevant parties ▪providing of internal (refresh) trainings and participates on education of new team members and promotion of information and knowledge flow regarding assigned process within the team and to all relevant parties ▪cooperation, communication and escalation related to assigned processes ▪creation, handling of the reports related to process management ▪providing of early notification of the breached KPIs, recommends and helps operational teams to improve the quality ▪participation in execution of internal audits ▪support in documentation and reporting, - participation in project work, performs project administration tasks - providing of support regarding development of service quality and reporting processes

- monitoring of situations that may occur on servers, applications,network devices and/or SAP instances using monitoring tools, responding to those situations within a defined timeframe and creating incident tickets using a ticketing tool -dispatching created incident tickets to other members within the team or other teams to work towards resolution within a specific timeframe - incident, change and problem management processes, escalation procedures ( ITIL processes ) - communicating with other groups within the organization and externally using the telephone, email and other forms of communication - working on a shift system 24/7 - train and mentor people who have less experience about the ICT

▪manage multiple tasks as assigned by the Chairman related to diverse lines of business, community, and personal interests with inter-related activities and relationships ▪coordinates calendar, travel, meeting, and schedule arrangements for the Chairman, staff, business partners, and customers including initiating contact and securing appointments, equipment, and facilities as appropriate ▪works closely with other team members to assure the Chairman’s preparation for meetings, presentations or other engagements ▪handles financial and accounting matters for the chairman ▪prepares and sends business and private correspondence ▪coordination of operations of Chairman’s office including:reception, document preparation & control, internal communications, general office maintenance to improve costs and effectiveness ▪Other duties as assigned

providing of service to Private Banking clients ▪recommend solutions tailored to clients’ specific needs ▪open and close accounts, and ensure necessary documentation is complete ▪verify and maintain data quality as it relates to internal and external client hierarchy and account alignment ▪research, follow-up and resolve client inquiries through effective interaction with clients, bankers, portfolio managers, product specialists, operations areas, and other staff, research potential (or actual) fraud situations, errors, and losses

▪manage multiple tasks as assigned by the Chairman related to diverse lines of business, community, and personal interests with inter-related activities and relationships ▪support for Sales department - invoicing, maintain promotional database by inputting and outputting invoices, maintenance of contracts, purchase orders preparation ▪support for Accountants - maintaining of invoices, raising invoices and prepayment invoices on demand or on regular base, assistance in preparation of end year audits analysis, reports on debtors and creditors ▪coordinates calendar, travel, meeting, and schedule arrangements for the Chairman, staff, business partners, and customers including initiating contact and securing appointments, equipment, and facilities as appropriate ▪works closely with other team members to assure the Chairman’s preparation for meetings, presentations or other engagements ▪handles financial and accounting matters for the chairman ▪prepares and sends business and private correspondence ▪coordination of operations of Chairman’s office including:reception, document preparation & control, internal communications, general office maintenance to improve costs and effectiveness ▪Other duties as assigned