Erika Sepulveda

Manage accounts payable for 80+ vendors and subcontractors, processing high-volume invoices, ACH, and check runs. • Resolve order and invoice discrepancies, credits, and negative balances to ensure accurate account management. • Oversee vendor onboarding and compliance, including W-9s, COIs, and lien waivers. • Support month-end close activities, accruals, and 1099 preparation. • Maintain DocuWare and QuickBooks workflows; created Excel/Outlook macros to streamline invoice reporting. • Provide bilingual (English/Spanish) documentation and communication to improve team clarity.

• Provide interpreter services to the Hispanic community in the Winston Salem area. • Conduct on-site interpretation and by-appointment services in various clinics. • Facilitate medical and legal interpretation as needed, ensuring clear communication between service providers and Spanish-speaking clients.

Spearheaded onboarding of 300+ new products on Walmart.com, ensuring accurate pricing, categorization, and compliance. • Acted as liaison with Walmart’s buying and planning teams, supporting account alignment and order accuracy. • Conducted analysis on multi-million-dollar POS data to support quarterly business reviews and forecasts. • Supported promotional strategy and forecasting through reporting and scenario planning. • Partnered with cross-functional teams in sales, supply chain, and marketing to achieve revenue goals. Customer Service Representative | 2019 – 2020 • Managed customer account inquiries, order updates, and issue resolution. • Coordinated with planning and supply chain to ensure on-time delivery and invoicing accuracy.

Completed item set-up for Walmart Inc and Target within the assigned level of service while driving data accuracy and ensuring consistency • Took ownership of project readiness, including troubleshooting, remediating, and communicating about system issues • Aided in developing best method and process improvements • Multi-Tasked with a high sense of urgency an initiative • Trained and mentor new hires and peers to assist with item set-up completion • Completed daily Inventory report for Sales

• Researched, documented, and processed patient and insurance overpayments, ensuring compliance with payer requirements. • Collaborated with internal departments and third-party BPO teams to reconcile accounts and resolve discrepancies. • Developed refund tracking logs and job aids to improve team consistency and accuracy.

Reconciled daily payments, researched discrepancies, and maintained client satisfaction metrics. • Monitored reporting tools to track performance indicators and turnaround times for leadership.