Erika Mae Espino

E-commerce Associate @ Lauvette

About

As a Fulfillment Associate with over four years of experience in the e-commerce sector, I have honed my skills in customer service and operational management. I handled customer inquiries through live chat and email, ensuring a professional and timely response to all queries. My attention to detail and organizational skills have allowed me to manage product inventory effectively and process orders seamlessly. I am passionate about enhancing the customer experience and have developed strong multitasking abilities that enable me to manage day-to-day e-commerce operations. My expertise includes order processing, product listing updates, and stock monitoring across various platforms, including TikTok Shop and Lazada. I am proficient in data entry, invoicing, and generating sales reports, utilizing tools such as Microsoft Excel and Google Sheets to maintain accuracy and efficiency in all tasks.

Country

Philippines

City

Pasig

Industry

Internet

Skill

Sales reporting, Sales Invoice Preparation , Data Entry, Customer Support, Order Processing, E-Commerce, Google Docs, Microsoft Office, Customer Service, Inventory Management

Experience

E-commerce Associate

Lauvette

2022-1 - Present · 4 yrs 9 mos

Pasig, National Capital Region, Philippines

• Respond to customer inquiries via live chat and email, resolving order issues, product questions with professionalism and efficiency • Manage day to day e-commerce operations including order processing, product listing updates, and stock monitoring across platforms like TikTok shop and Lazada • Perform data entry of customer orders, tracking numbers, and transaction records • Prepared and analyzed monthly e-commerce sales reports to monitor performance • Inspected product condition prior to order fulfillment to maintain quality assurance • Processed warranty claims by checking item condition and coordinating with suppliers via email and WhatsApp • Prepared and issued sales invoices for completed transactions, ensuring accuracy and timely documentation • Handled customer inquiries, returns, and concerns through e-commerce platforms • Collaborated with warehouse and marketing teams for inventory updates, campaign readiness, and reporting • Performed various administrative tasks as assigned by the supervisor