Erika B.

‣ Lead systems design, program operations, and delivery for a virtual AI program serving 1,000+ students per cohort, with a distributed ecosystem of volunteer coaches, industry advisors, and teaching assistants. ‣ Built and maintain a centralized program operating system in Airtable connecting students, teams, advisors, events, attendance, risk cases, and applications into a single relational database, replacing fragmented spreadsheets and manual trackers. ‣ Designed a multi-source attendance tracking model and a case-based student risk and intervention system, creating operational pipelines for staff follow-up that replaced static flags with structured, auditable workflows. ‣ Launched and managed an Agentic AI specialization track, including application process design, automated eligibility screening, reviewer scoring workflow, and general program management. ‣ Directly managed 15 coaches responsible for fellow team success, providing guidance and ongoing support throughout the program. ‣ Onboarded and supported 149 industry advisors (highest volume to date) achieving 92% participant satisfaction with staff support. ‣ Contributed to above-benchmark participant satisfaction and high student retention across semesters, while continuously improving operational infrastructure to support program scale.

‣ Managed end-to-end delivery of the virtual AI Studio program, supporting student teams, industry partners, and a distributed volunteer ecosystem across Fall and Spring cohorts. ‣ Recruited and managed industry partner relationships to support project-based learning, securing Challenge Advisor commitments for student teams and maintaining partner engagement across the program term. ‣ Proactively built Airtable workspaces to manage participant details, project information, student progress tracking, and communications at scale; establishing the data infrastructure practices that later became core to program operations. ‣ Managed 5+ Teaching Assistants through onboarding, expectation-setting, and structured support. ‣ Led program retrospectives each semester, analyzing data trends across CSAT, attendance, deliverable completion, and engagement to identify opportunities for program improvement. ‣ Achieved 99% project team completion rate and 96%+ final deliverable submission across the program with high Fellow satisfaction.

‣ Managed workforce development programming and partnership operations for the Brooklyn STEAM Center, connecting scholars with industry partners through work-based learning experiences. ‣ Own 100+ partnerships with businesses, higher education institutions, and public organizations as part of the Brooklyn STEAM Center's Advisory Council. ‣ Designed and executed industry partner-led programming for scholars including Machine Learning, Toy Design, Jewelry Design, and Summer Kitchen programs. ‣ Led the Brooklyn STEAM Center's communication strategy across newsletter, website, and social media. ‣ Maintained data tracking systems for partner interactions and work-based learning activities, and facilitated budget management for all Brooklyn STEAM Center grants.

‣ Supported business development across 14 client teams and 2 firm-wide industry initiatives at a leading global law firm. ‣ Produced business proposals, client presentations, and market intelligence briefing books for internal and external audiences. ‣ Coordinated high-profile client events and firm receptions, and managed relationships with nonprofit firm partners. ‣ Liaised across Finance, Marketing, Legal Project Management, and Pro Bono on client-focused initiatives. ‣ Maintained relationship and event data in the firm CRM (Interaction).