erik hutchinson

information technology engineer

About

Specialties: MCP Windows 7 MCSA Server 2008 (2/3 In Progress), Comptia A+ N+ S+ Customer relations, Customer service, English, Inventory management, Languages, Public speaking, Retail, Sales, Spanish, supervisory skills.

Country

united states

City

henderson

Industry

information technology and services

Skill

troubleshooting, sales, windows server, customer service, windows 7, team leadership, training, help desk support, networking, security, telecommunications, active directory, inventory management, microsoft certified professional, wireless, technical support, software installation, account management, call centers, public speaking, teamwork, server administration, a+ certified, blackberry, laptops, vpn, customer satisfaction, dns, microsoft technologies, hardware, dhcp, comptia a+ certification, retail sales, spanish, supervisory skills, direct sales, sales operations, comptia network+ certified, comptia security+ certified, sales presentations, employee training, b2b, inventory control, time management, solution selling, retail, linux system administration, httpd, apache2

Experience

information technology engineer

on site it support engineer

aptiv

2018-8 - Present · 8 yrs 2 mos

* Support 280+ users on site * Hired and trained additional support staff * Trained various groups in IT processes to deliver solutions faster * Consulted on a large scale renovation and network transition * Contributed to creating solutions for improving processes in Engineering and Vehicle Operations * Delivered World Class customer service

security officer

secure-tek

2010-3 - 2010-6 · 4 mos

Roving and foot patrols for clients in the Greater Las Vegas Area.

wireless sales representative

wireless advocates

2005-6 - 2005-8 · 3 mos

Provided information and closed sales related to 3 wireless carriers inside a Costco warehouse. Constantly searching, introducing and building solution packages. Provided world class customer service and has the lowest return rate of any employee at the Chino Hills location.

wireless sales representative

wireless retail

2004-8 - 2005-2 · 7 mos

Solo wireless sales inside a Best Buy Location. Performed Activations, Customer Solutions and Issue Resolution. Met and exceeded quotas for 6 straight months in a low traffic location with no direct supervision.

system administrator

the freeman company

2017-7 - 2018-1 · 7 mos

it hosting engineer

aptiv

2019-10 - Present · 7 yrs

sales associate

t-mobile

2010-12 - 2012-4 · 1 yr 5 mos

product specialist

best buy

2001-11 - 2004-8 · 2 yrs 10 mos

Provided various department expertise, world class customer service, key holding, and cash handling (up to $10,000). Provided customers and fellow employees with extensive informational knowledge needed to help customers choose a product from a large selection that was tailored to their individual or collective needs. Specialty focus in computers/AV equipment.

for hire electronic and computer troubleshooting service

ebay auctions and shipping

2008-8 - 2018-7 · 10 yrs

linux and windows administrator

dxc technology

2018-2 - 2018-8 · 7 mos

* On site support for Delphi/Aptiv. * I worked as the sole IT Support person for 280 employees. * Onboarded 200+ Vehicle Operators * Worked with Corporate IT to get site stood up * Consulted on storage and networking needs for the site

contract engineer

robert half

2013-7 - 2013-7 · 1 mo

Contract IT for server and desktop

level 2 engineer

intelligent technical solutions

2013-6 - 2013-7 · 2 mos

Remote and on site IT outsourced support

server administrator

silver state schools credit union

2013-8 - 2014-9 · 1 yr 2 mos

* AD Admininstration * VMware ESXi 5.0 * Server Hardware * Application Support * Cloud Services * Helpdesk and Ticketing support * Office 2007/2010

retail and business account sales and manager

at&t

2005-9 - 2008-8 · 3 yrs

Managed Retail Clients and Accounts as well as over $300,000 in annual Business Accounts. Consistently met metric goals and exceeded profitability goals every month. Sought and acquired new accounts in a retail and cold lead environment. Was in top 1% of returns and deactivations in the company. Provided world class customer service in a retail environment as well as provide daily customer service to all necessary business clients. Key holding, cash handling (up to $12,000), and Inventory and Junk Out logging.