erik fleis

Worked with the marketing supervisor to promote the brand at various events in the greater Seattle area.

* Provided exceptional customer service, answered customers’ questions, retrieved merchandise and suggested add-on sales. * Managed the register, processed sales, greeted customers as they entered and thanked them as they depart. * Completed various merchandising and maintenance projects, and daily store maintenance and cleaning.

Served food, completed transactions, and restocked inventory.

* Provides 5-star service to visitors, employees, and contractors, in a warm, friendly and professional manner in person, on the phone, and in all electronic communications. * Answering incoming telephone calls. Determine how best to assist the caller and identifying whom within the corporation may assist the caller best. * Ensuring all visitors complete, sign, and understand their responsibility for adhering to the corporation’s Nondisclosure Agreement (NDA) before arranging for the guests to move about the campus. * Maintaining professionalism and composure even when interacting with all callers. * Strategically determine what additional support is needed when handling sensitive inquiries in person or on the phone. * Maintain legible daily logs that are frequently updated specific to various administration needs.

* Managed and trained new hire employees. * Opened and closed the store. * Maintained the store’s inventory, reviewed freight deliveries, processed vendor purchases and store supply orders. * Recruited and interviewed potential hires. * Processed I-9 documentation and ordered background checks for employees. Preformed bi-annual employee evaluations. * Daily bookkeeping included; completed daily sales ledger, filed onboarding paperwork, basic data entry, monitored payroll and email correspondence with the corporate office. * Conducted monthly safety meetings, monthly maintenance checks and audited building conditions as per OSHA and ADA. * Daily auditing of the store fund, performed cash deposits and changed fund orders. * Closely monitored sales projections and various systems used daily. * Provided basic IT maintenance in the event of a communication blackout or when the software failed. * Loss prevention, utilized the security system and sales techniques to deter theft.