erik ewell

* Represented the company during electronics and entertainment conventions, managing sales and customer relations. * Training of new associates on proper business ethic, store responsibilities * Worked closely with associates and customers in a fast-paced working environment, providing exceptional service and managerial guidance. * Operation and supervision of beginning/end-of-day sales, operation of computerized register and inventory.

* Created, managed, and maintained documentation of several internal software packages. * Facilitated in the documentation of standard operating procedures, quality control procedures, and work instructions to meet ISO-9000 specifications. * Lead and trained internal staff with creation of custom refrigeration and energy dashboards that are hosted online for customer use. * Created, setup, monitored, and maintained customer harvested data through the use of Amulet, Microsoft Access, and SQL Server Management Studio 2008. * Coordinated, setup, managed, and documented internal Cisco VPN to connect, validate, and extract customer data. * Developed and maintained flowcharts and network diagrams using Microsoft Visio. * Reputation for contributing and implementing strong solutions to reinforce process improvement. * Committed and task-oriented illustrated by the ability to prioritize goals effectively in order to ensure timely project completion within a team environment.

Communicated the need for and facilitated in the development of a “Coaching Tracker” which records and targets performance aspects of CAE’s in order to implement educational and technical support strategies. TTS Remedy experience with creating and updating LOQ’s for development and training of Tier 1 agents. Extensive experience with Cisco based Telephony system building subscriber based phone numbers and troubleshooting telephony related issues. Work in a dynamic, fast-paced Call Center that provides technical evidenced by requirements gathering, troubleshooting, conducting research to find correct solutions, and confirming problem resolution. Displays proficient coordination and resolve in a team-based setting, adapting work-style in order to best fit each individual challenge and situation.