Eric Jung

In my role as a Senior Product Manager at Censis Technologies, I conducted user research, developed personas, and mapped user journeys to identify key pain points, prioritizing feature development and UX enhancements. I led Agile development cycles as a Scrum Master, collaborating with cross-functional teams to drive feature development and ensure on-time delivery. Additionally, I performed market analysis using Mekko charts to identify growth opportunities and refine customer segmentation strategies aligned with revenue goals.

I spearheaded the development of flight navigation firmware, mobile app, and drone hardware for the Always Home Cam at Amazon. By conducting four beta trials with 500+ users, I collected valuable customer insights to enhance the product's features, resulting in a 35% increase in Customer Satisfaction (CSAT). Additionally, I defined key performance indicators for product success, safety acceptance criteria, and usability to ensure a seamless integration of autonomous navigation features.

In my role as a Product Manager at EVgo, I led the end-to-end development of 80A Level 2 EVSE, securing a $1.3M deal and establishing a partnership with a leading automaker within the first year. I conducted market research, competitive analysis, and user research to define key features and milestones, presenting the product vision to secure CEO buy-in. By establishing strong relationships with key stakeholders, I achieved a 25% reduction in time-to-market through effective collaboration and managed vendor relationships during the global chip shortage to ensure product availability.

During my internship at EVgo, I focused on creating a product vision and strategy for a new AC High-Powered EV charger for fleet customers. I evaluated suppliers, conducted customer surveys, and determined a target price through competitor analysis and buy-in from Business Development.

I worked closely with adjunct professor Ted Russell at the University of California, Los Angeles to design and implement a negotiation course for undergraduate engineers. Together, we focused on teaching students how to negotiate ethically and effectively, preparing them for success in their future careers.

I joined Apple as a Business Operations Intern, conducting research on US manufacturing landscape to develop a regional diversification strategy. I presented post-COVID strategies to increase US manufacturing presence, gaining buy-in from senior management.

In my role as an NPI Engineer at Eaton, I took on additional responsibilities in engineering product management. I worked closely with Marketing, Sales, and executive leadership to drive strategic decisions and product development. Managing the supply chain operations in Mexico, I led the successful launch of three new products, contributing to the company's growth and market presence.

In my role as a Senior Sustaining Engineer at Eaton, I successfully led the engineering team, managed product lifecycles, and mentored new engineers. I prioritized tasks, organized workloads, and ensured the team's efficiency in the Greater Denver Area.

As an entry-level Sustaining Engineer at Eaton in Los Angeles/Denver, I engaged with customers and architectural/construction firms to manage customization requests, determine project feasibility and estimation costs, and incorporate engineering changes to address customer pain points. Within four years, I executed over 400+ projects and was recognized as the subject matter expert. With support from the General Manager, I redesigned and integrated LED technology into existing lighting fixtures, expanding the product suite and improving customer experience.