Eric Reguin

Lead cross-team delivery and engineering enablement initiatives to improve visibility, alignment, and execution across technology and business stakeholders. Partner with engineering, product, and enterprise leaders to streamline delivery processes, manage complex dependencies, and balance innovation with governance, security, and compliance requirements. Drive transparency through metrics, dashboards, and multi-team planning while strengthening collaboration across lines of business. Support DevSecOps practices, SOX and audit readiness, and continuous improvement through data-driven insights, retrospectives, and feedback loops. Enable teams to deliver at scale by reducing friction, improving flow, and aligning technical execution with business priorities.

Lead strategic IT operations, DevOps, and infrastructure initiatives to align technology with business outcomes. Oversee cross-functional teams, vendor partnerships, and enterprise platforms while optimizing performance and efficiency across the tech stack. • Directed implementation of monitoring and observability tools (Dynatrace, PingOne) to proactively detect and resolve issues, improving application reliability and reducing response time. • Increased deployment automation and established standardized deployment practices, resulting in faster, more reliable software delivery and reduced risk. • Partnered with executive leadership to develop and execute multi-year technology strategies, ensuring operational alignment with corporate objectives. • Standardized IT policies, processes, and reporting frameworks to strengthen governance, improve planning, and boost team accountability. • Managed vendor relationships and system deployments across Atlassian tools (Jira Service Management, Jira Software, Confluence), improving user satisfaction and system uptime. Focused on continuous improvement, I lead with a collaborative mindset and a commitment to delivering measurable business value through scalable IT operations.

Managed enterprise IT operations and system administration across mission-critical platforms, driving efficiency, resilience, and operational growth. • Led the administration and support of Atlassian Data Center, PingOne, and cloud platforms, maintaining security, compliance, and 99.9% system uptime. • Decreased deployment time by 50% through implementation of automated pipelines and standardized infrastructure practices. • Improved system performance and reduced manual workload by driving automation and infrastructure standardization across critical services. • Championed enhancements in application and infrastructure monitoring, increasing operational visibility and proactively reducing downtime incidents. • Drove process improvements that streamlined workflows, increased resource efficiency, and elevated team productivity. • Collaborated with business and technical stakeholders to define system requirements and deliver scalable, high-impact technology solutions. Earned a reputation as a dependable, forward-thinking leader skilled at translating complex technical needs into business-ready solutions.

• Led multiple high-impact, enterprise-level currency projects, ensuring alignment with strategic business objectives across lines of business. • Collaborated with Service Delivery and cross-functional teams to streamline processes, significantly reducing lead times and improving service efficiency. • Managed end-to-end delivery of a server automation initiative—spanning RHEL, Windows, JBOSS, and Batch services—cutting server provisioning times by 2–3 weeks. • Directed a major Data Center consolidation effort in partnership with multiple vendors, achieving $1.8M in annual cost savings through infrastructure optimization. • Oversaw a critical, high-visibility load balancer replacement project integral to data center migration, ensuring successful execution of key dependencies. • Accountable for budgeting and financial oversight of assigned IT infrastructure projects, maintaining cost controls and ensuring alignment with fiscal goals.

• Led project planning and execution for a $25M Private Cloud deployment, delivering infrastructure on time and within scope. • Owned governance for the Infrastructure Transformation Program, including documentation, milestone tracking, and executive-level approvals across Business and IT sponsors. • Managed end-to-end private cloud security access processes, ensuring compliance with enterprise standards and regulatory requirements. • Collaborated cross-functionally to deploy VDI infrastructure supporting secure, scalable access to the new private cloud environment. • Delivered successful implementation of Silver Agility, enhancing agility and responsiveness across core IT operations.

• Led global infrastructure project lifecycles from initiation through execution and closure, ensuring on-time and within-budget delivery. • Managed project financials for both internal and external initiatives, overseeing budgets up to $1M and ensuring accurate forecasting and cost control. • Navigated complex, matrixed organizational structures to align cross-functional teams and drive project success in dynamic enterprise environments. • Certified in Six Sigma White Belt and ACE Associate (UTC), applying continuous improvement methodologies to enhance project efficiency and quality. • Delivered scalable solutions and process enhancements by managing diverse portfolios of small to mid-sized IT projects, contributing to operational growth and risk reduction.

• Managed scope, schedule, and budget for 15–20 concurrent IT infrastructure projects, delivering on time and within budget while balancing competing priorities. • Led complex IT infrastructure initiatives including server deployments, desktop rollouts, and SAN/NAS storage implementations, ensuring seamless integration and minimal downtime. • Handpicked to spearhead the successful server refresh and consolidation project for Pratt & Whitney Canada in the U.S., improving system efficiency and reducing operational costs. • Authored comprehensive Standard Work documentation for the PMO, standardizing project management practices and enhancing process consistency across teams. • Oversaw projects involving export control and ITAR-regulated data, ensuring full compliance with legal and security requirements. • Consistently entrusted with high-priority and “hot” projects, demonstrating reliability and ability to deliver under pressure. • Actively led and contributed to multiple Kaizen events, driving continuous process improvements and operational excellence. • Served as PMO liaison during Value Stream Mapping (VSM) exercises, facilitating cross-functional collaboration to identify and eliminate process bottlenecks.

Manage, qualify, and distribute business leads to store management. Worked cohesively with peers, subordinates, and upper level management across all channels. Created strategic plans around improving individual locations and the region as a whole. Mentored management and sales staff on sales and operational proficiencies. Coordinated training to improve specific sales metrics. Created and organized training to improve sales performance.