Ericka Thomas

*Coordinating sample deliveries with manufacturers to the showroom *Packing, sending and tracking samples sent between accounts and the company *Checking in steaming, and hanging samples and taking an inventory of all samples sent out *Updating the line with drops and other changes throughout selling season *Working appointments with buyers *Reviewing & revising purchase orders with customers to ensure that all information is accurate *Assisting with setup/breakdown of showrooms for market weeks *Assisting reps with mail blasts to clients *Scheduling market appointments *Answering phones *Assisting buyers with questions and concerns *Processing exchange and/or return requests *Data entry via JOOR and Showroom Exchange

• Set, achieved, and surpassed daily sales goals • Provided honest and confident feedback to customers about style and fit • Sought fashion and product knowledge to build my expertise • Built lasting relationships with customers with excellent service • Grew sales by opening new Nordstrom Rewards program accounts • Consistently tripled Nordstrom credit card sales quota/goal • Worked with the team to keep the department “runway ready,” which means stocking, re-merchandising, display, price markdowns, and merchandise transfers

• Maintained sample trafficking: managed stylist/ celebrity pull inventory • Merchandized and maintained showroom • Performed administrative duties (data entry, inbound/outbound phone calls) • Assisted media/stylist/celebrity appointments • Created press tears • Updated and posted relevant content on MPPR's social media accounts • Assisted sales reps from The Park Showroom with LA market week at conventions such as Project Las Vegas, and Agenda Tradeshow

• Provided a consistent customer experience by maintaining brand standards for visual presentation, cleanliness and organization throughout the store. • Ensured all merchandise is represented on the floor in full size runs and proper signage is present. • Partner with management to prepare for and implement seasonal merchandising presentations and new visual merchandising initiatives. • Partner with store management team to monitor merchandise sell through and replenishment utilizing sales reports. • Create visually appealing and brand appropriate displays to drive sales and react to the needs of the business in the store. • Follow company styling directives to style on trend displays. • Adjusted lighting to highlight merchandise and displays per company standard. • Pro-actively managed customer needs and exceed expectations by utilizing the UNIQLO service standard, following the Uniqlo Fundamental Principles • Provided product and brand knowledge to employees and customers. • Assisted management to identify and resolve issues in the store. • Supported store team to meet and exceed sales goals.