ericka becerra

insurance agent

About

Insurance Agent at Gabriel Becerra Agency, Goosehead Insurance

Country

united states

City

san antonio

Industry

insurance

Skill

insurance, retail banking, sales, customer service, management, communication, telephone manner, employee training, direct marketing, networking, time efficient, customer retention, organization skills, relationship marketing, microsoft office, general office skills

Experience

customer service representative

nationwide insurance

2011-7 - 2013-3 · 1 yr 9 mos

* Managed phone inquiries for over 200 members/day * Entrusted with continuous development to help the company's efficiency on daily tasks * Excelled in member satisfaction with highest rankings in quality control with in team * Trained and mentored 6 new employees on company's standards and systems

retail banker

woodforest national bank

2008-4 - 2011-7 · 3 yrs 4 mos

* Handled the attention of a large customer base while dealing with deposits of $2,500 or more * Customized and identified accounts that fit the customer's needs * Multi tasked between many responsibilities handed to each retail banker from teller to the vault * Assigned different forms of marketing the company to potential customers

insurance agent

gabriel becerra agency goosehead insurance

2013-3 - Present · 13 yrs 7 mos

Licensed agent, independently generating sales and marketing ventures to promote agency. Worked with a book of business of over $1.9 million, and handled customer relations to ensure retention. Responsible for monthly sales goal of $5,000 in direct written premium, or more. I also handle the relationship with referral partners with up to 15 different companies to help build residual business and maintain relationships.