Erick Esparza

President @ Call Center Services International

Country

United States

City

Chula Vista

Industry

Outsourcing/Offshoring

Skill

Analysis, BPO, Budgets, Business Development, Business Planning, Business Strategy, CRM, Call Centers, Consulting, Contract Negotiation, Customer Satisfaction, Customer Service, Due Diligence, Entrepreneurship, Forecasting, International Business, Leadership, Logistics, Management, Negotiation

Experience

President

Call Center Services International

2008-1 - Present · 18 yrs 9 mos

Greater San Diego Area

Specialists In Establishing Call Centers In Mexico. Call Center Services International (CCSI) is a World Class Contact Center strategically located in Baja California, Mexico (minutes from San Diego, California). Our core business is to help you establish a high performance yet cost effective "nearshore" Contact Center in Baja California. Our agents are fully bilingual, bi-cultural, well educated and have expertise in a wide array of business functions such as Debt Collection, Customer Service, Order Processing, Business Process Outsourcing and Administrative Services. CCSI's management team has over 35-years of expertise in successfully establishing U.S. Companies in Mexico. We have the legal framework, technology infrastructure and professional administrative personnel to quickly get your center up and running. Request Pricing! ➡ (877) 399-3419