Eric Hong 🔵

- Develop and execute strategic plans and to achieve B2B sales target for flavoring, fragrances, skincare & cosmetics during a global pandemic - Integrate digitization of sales with the set-up of CRM systems, on-boarding video training, sales pipelines and video sales meeting in order to close accounts and maintain rapport remotely - Identified the need for compliance and worked closely with R&D and compliance partners to enable sales opportunities with bigger retail chains on an international level - Accountable to provide sales management support and develop sales & marketing strategies - Assisted with the startup of an OEM division for skincare and cosmetics during the pandemic - Strong negotiation skills and maintaining long lasting relationships with customers - Acquisition and retention of international accounts in Europe, South Africa and Oceania region - Managed a team of 30 across multiple departments, including Sales, R&D, Creative and Operations - Hiring and training of new sales personal. Personally designed digital training and evaluation for interns - Achieved an annual personal sales of over RM3 Million over multiple newly acquired portfolios

- Consultative selling of property management SaaS designed to ease communication between Commissioner of Building (COB) and STRATA property stakeholders and manage, monitor & rate properties accordingly - Grow business vertical by identifying and selling green energy solutions for strata management (Residential & Commercial) utilizing Solar PV and LED lighting technology - Establish business collaborations with prospects that include Property Management Companies, Real Estate Developers, Real Estate Associations, Joint Management Bodies (JMB) and Management Committees (MC) - Designed and developed sales CRM systems for team upscale rollout utilizing sales pipeline, lead funneling automations, mobile integration & KPI monitoring - Consultative selling by establishing contact, developing relationships, and recommending solutions based on client requirements - Management of accounts and supporting client enquiries that lead to upselling opportunities throughout business relationship - Develop and support customer through effective cross-channel marketing solutions

- Assist and managed the distribution of Malaysian e-cigarette products to Europe via London in compliance with the Tobacco Product Directive (TPD) and EU trading standards - Plan, propose and execute sales meeting relationship with retail chains, wholesalers, distributors while strengthening current client relations - Developed OEM products with clients by liaising with various departments for product roll-out in a timely and organized manner - Participated as a vendor in various expos including London, Birmingham, Copehagen, Verona, Berlin, Munich and Madrid

- Maintained a monthly Top 5 branch sales out of 100 outlets nationwide - Oversee all retail activities related to sales, inventory, customer follow ups and outlet maintenance - Aquire knowledge of competition as well as market trends - Recruited and trained staff to form a cohesive team with a sales-orientated mindset. Assisted with the set up and staff training for outlets in Johor, Sarawak and Sabah

- Responsible for integrating a more efficient B2B wholesale of office supply to generate more revenue and support the B2C side of business. - Build sales strategy to fufill customer satisfaction and attain business goals - Obtained major key accounts such as Public Bank, SJK Chung Hwa, Kuching Water Board and Unaco Group of Supermarkets